[READ FIRST] Unrecognized video card
The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database.
You can confirm that your card is not recognized by reading the confi...
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Just got a new laptop and the message popped up
=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon RX 6550M
Name (database): [Found: 0, Supported: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 743f, Board: 13df1462, Chipset: 00c8
Driver: aticfx64.dll, Version: 31.0.14003.6002, GUID: D7B71EE2-377F-11CF-A060-6C0567C2D235
Driver version: 6002
Monitor: \\.\DISPLAY1
Texture memory: 4050MB
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