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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

[READ FIRST] Unrecognized video card

The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database. You can confirm that your card is not recognized by reading the confi...
pc
laincereal's avatar
laincereal
1 year ago

Here is my config log 

=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon(TM) Graphics
Name (database): [Found: 0, Supported: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 1681, Board: 8c30103c, Chipset: 000b
Driver: aticfx64.dll, Version: 31.0.14060.7002, GUID: D7B71EE2-55C1-11CF-D668-DC9AA4C2D235
Driver version: 7002

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