[READ FIRST] Unrecognized video card
The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database.
You can confirm that your card is not recognized by reading the confi...
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=== Graphics device info ===
Number: 0
Name (driver): NVIDIA GeForce RTX 4090 Laptop GPU
Name (database): [Found: 0, Supported: 1]
Vendor: NVIDIA
Chipset: Vendor: 10de, Device: 2757, Board: 0c491028, Chipset: 00a1
Driver: nvldumdx.dll, Version: 31.0.15.5222, GUID: D7B71E3E-6417-11CF-FE67-462C0EC2D235
Driver version: 5222
Monitor: \\.\DISPLAY1
Texture memory: 16050MB
Finally figured it out for my situation. Had to manually set the resolution down in the nvidia settings to 1920x1080. Was automatically launching in a higher resolution and giving me the video card not supported error every time.
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