[READ FIRST] Unrecognized video card
The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database.
You can confirm that your card is not recognized by reading the confi...
Forum Discussion
Hi there!
I experienced the "unrecognised video card" issue and cannot access the "manage worlds" page. I followed your instructions and overrode the configuration, but now I have lost all previous saved games. I am using an M2, 2022 MacBook Air on macOS Sonoma 14.4. Please see graphics device info after downloading and replacing the config.
=== Graphics device info ===
Number: 0
Name (driver): Apple M2
Name (database): [Found: 0, Supported: 1]
Vendor: Apple
Chipset: Vendor: 106b, Device: 0000, Board: 00000000, Chipset: 0000
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: FD626D62
Texture memory: 5461MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8
@IsobelRosette Please post in the Sims 4 Mac tech forum:
https://answers.ea.com/t5/Mac/bd-p/The-Sims-Mac
Describe what you did and the result. While the suggestion in the first post of this thread is valid for Windows and macOS, any further Mac troubleshooting is best done in the dedicated forum.
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