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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

[READ FIRST] Unrecognized video card

The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database. You can confirm that your card is not recognized by reading the confi...
pc
irenicims's avatar
irenicims
Newcomer
8 months ago

hello! mine isn't showing up either.

=== Graphics device info ===
Number:          0
Name (driver):   AMD Radeon RX 7800 XT
Name (database):  [Found: 0, Supported: 1]
Vendor:          ATI
Chipset:         Vendor: 1002, Device: 747e, Board: 2427148c, Chipset: 00c8
Driver:          , Version: 32.0.21001.9024, GUID: 0473CBAB-36A6-11F0-A2ED-C13135A7A815
Driver version:  9024
Monitor:         \\.\DISPLAY1
Texture memory:  16172MB
Vertex program:  5.0
Pixel program:   5.0
Hardware TnL:    1

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