[READ FIRST] Unrecognized video card
The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database.
You can confirm that your card is not recognized by reading the confi...
Forum Discussion
I recently upgraded to an NVIDIA RTX 4070, but The Sims 4 does not recognize it and lists it as an “unrecognized video card” in the Config.log.
Because of this, the game seems to be defaulting to its integrated/low-power GPU instead of my RTX 4070, which is causing major lag and poor performance even on lower settings.
The game still runs, but it defaults to medium settings unless I manually change them. I have tried:
- Editing GraphicsCards.sgr to add my card’s Device ID
- Placing the edited file in ConfigOverride
Nothing worked, the card is still shown as unrecognized.
Could you please update the GraphicsCards.sgr database in a future patch so that RTX 40-series cards (especially the 4070 series) are properly detected?
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