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Ravix976's avatar
Ravix976
3 years ago
Solved

Redeem Product Code on EA App with an EA ID Child Account (Not Email Based)

How do I Redeem an a product code in the new EA App for a childrens accounts. The website guides you to "myaccount.ea.com" but that requires an account with an email address only. My daughters EA acc...
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey all,

    This issue with the missing Redeem Code button for underage accounts in the EA app is currently being investigated- I'll be updating the thread here as I get more info on this.

    Thanks for your patience, and the reports on this so far! 

    Update:

    This issue should now be resolved- the Redeem Code button should now be appearing in the EA app for underage accounts. 

    If you still run across any issues with redeeming codes for underage or child accounts, please be sure to let us know! 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hey all,

This issue with the missing Redeem Code button for underage accounts in the EA app is currently being investigated- I'll be updating the thread here as I get more info on this.

Thanks for your patience, and the reports on this so far! 

Update:

This issue should now be resolved- the Redeem Code button should now be appearing in the EA app for underage accounts. 

If you still run across any issues with redeeming codes for underage or child accounts, please be sure to let us know! 

Anon100's avatar
Anon100
3 years ago

Have had the same problem.  Missing Redeem Code button on child's account.  I've been able to get around this using a work around suggested by an earlier post, which is to install the EA App on a second machine.

In case it is helpful.  The EA app is installed on a Windows 10 machine which my daughter uses.  When I've downloaded the EA app on my laptop running Windows 11, and then logged on with her EA ID account, the Redeem Code button is present.

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