repeated crashing
definitely not just you. my game has been crashing for bizarre random reasons since the updates a few days ago now. last night trying to enter lots in sulani crashed it. then trying to load a househo...
Forum Discussion
@friedn00dles666 All the crashes listed in your dxdiag are from Sims 3, and they're all because of the Alder Lake issue covered here:
If you'd like to get Sims 3 running, choose one of the workarounds in the accepted solution on page one and apply it to TS3W.exe, with the W.
For Sims 4, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash, or the most recent Sims 4 error listed. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
If you don't remember exactly when Sims 4 last crashed, and you don't see any entries that mention Sims 4, run the game again, and after it crashes, look again.
oops, i am so sorry about that. i reckon you can see there i switched from one game to the other while waiting for a solution overnight. to be quite clear I had found a workaround and am all good on sims 3 on my own, despite what my dxdiag attachment offered there accidentally lol.
as for the Sims 4 problem at hand, i tried the command you wrote out and pulled up the reliability monitor with no issues, but i can't seem to find Sims 4 in the list as i'd set TS4 aside when the issues hit their peak now about 48 or so hours ago. I will make a note to return to this post to provide that information once i have a chance to sit down and load up my game again.
i appreciate your patience on this matter. i've never had to post so much to here over the years before this issue now so i am still learning my way around.
adding onto this as I have also been having the same issue ever since the latest patch fix. removed all mods (only had 1 to begin with, mcc) and my game will still grind to a halt within 15 min or so of it running. this is the same issue for all 5 of my crashes:
@cccanrock Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know if you've noticed any pattern to the crashing, whether it's what you see on-screen immediately before or what you or your sims are doing in-game at the time.
hey there,
thank you so much for your help, i really appreciate it!
so I ran 2 diagnostics. 1 without the game running, 2 during a game crash.
just to say again, all mods have been removed from my game, cache was cleared.
- @cccanrock same here, mine lasted 30 today and then froze and crashed yet again.
@puzzlezaddict hi there, i'm back again today with the info you requested from the reliability monitor. i had time to run the game for awhile and today the crash happened because i asked a young adult mermaid sim to change her infant's diaper. so again it's different than the other times it's so weird.
here is the pasted info from the error report:
Source
The Sims™ 4Summary
Stopped workingDate
12/17/2023 2:20 PMStatus
Report sentDescription
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exeProblem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.103.315.1020
Application Timestamp: 65774ca1
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.103.315.1020
Fault Module Timestamp: 65774ca1
Exception Code: c0000005
Exception Offset: 0000000000a49875
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: a99e
Additional Information 2: a99ec5c30fe8f320ee503e391b2b4eb8
Additional Information 3: fc03
Additional Information 4: fc0341d540af517f1d0e034318a7d98cExtra information about the problem
Bucket ID: 56c3209f3167bc679fb3f37aa7013108 (2284437144120406280)@friedn00dles666 This is an access violation, which means that the faulting module (TS4_x64.exe in this case) tried to access system memory in a way that Windows did not permit. Windows detects the violation and terminates the program. The problem here is that access violations can be caused by almost anything, from mods and custom content to in-game bugs to conflicting software to a hardware issue. So the error itself isn't helpful other than confirming that this was a Windows shutting down the game kind of crash rather than some other kind of problem.
To start with, did this particular crash happen in a new save or an existing one, and are you currently playing with any mods or custom content? Were you running anything else (other than the EA App) while you played? Are you using a premade house, one you built or renovated yourself, or one you downloaded from the Gallery?
@puzzlezaddictahh interesting. makes sense from a windows standpoint thanks for deciphering that for me.
to answer your questions, this crash issue has been happening on multiple save files. one was about a week old at most, and the other 3 i was testing to see if it would run right on other saves. i did all the clearing out files and so on that is recommended, and so it's also worth noting i did not have CC or mods enabled or in the files for the game at all for 3 out of 4 times just to be safe. the only time mods and cc were enabled was on the older (week old) save.
i make an effort to close out of every other program on my computer when i'm playing, such as exiting Steam, my non-crucial windows apps etc. so nothing else that i am aware of was running. i even tried going offline on the EA app and disabling the in-game online features a handful of times to reverify it wasn't a server issue.
i believe all the lots i've had it happen on were things i built there in the save file the same day or the days prior to the patch updates that preceded the crash issue. i also never use cc in my builds at all, though i can confirm one crash was due to placing wallpaper. i dont own the for rent pack where the bug has been talked about happening recently, but that can still happen i suppose.
to summarize, my sims wear some minimal and definitely not outdated maxis match cc, and i have quite a few mods but they're all properly installed and updated now. but since it happened even without that at all i doubt that's it.
what would you recommend i do to resolve this issue through windows, is there a way for me to create an exception of sorts so it stops terminating the task?
thanks so much for the help.
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