repeated crashing
definitely not just you. my game has been crashing for bizarre random reasons since the updates a few days ago now. last night trying to enter lots in sulani crashed it. then trying to load a househo...
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@friedn00dles666 Sorry, I saw you'd done a factory reset (in your original post) but had forgotten you'd gone further. A lot of users factory reset and add back their saves or other data. At any rate, if you get another crash after the repair, try a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
There's no particular incompatibility with Windows 11. From everything I've seen over the last year or so, Sims 4 runs just as well, or just as poorly, in 11 as in 10. Various resources that Sims 4 uses are also equally compatible with both OSs. There are some features that are more aggressive in 11 than in 10 and can get in the way—OneDrive comes to mind—but that shouldn't prevent the game from working entirely.
@puzzlezaddict no worries at all. to be fair i'm shocked the reset didn't work myself as i've been playing since the game released pretty much and have had to do so much troubleshooting over the years.
thanks for sharing the info on trying a clean boot. i'm going to give that a try and will be back with any further information.
is there anything else i should attach here if i experience further crashes?
also absolutely can confirm OneDrive has been a nightmare for me for a couple years now at this point. I have a long standing habit of always quitting all the onedrive stuff before even launching the EA app to open ts4 lol.
i hope this makes sense. thank you so much for the help.
Hi, I have the same computer and the same problem as you!! I've tried literally everything, and nothing is working. Please let me know if you find a solution.
- @polarbearlove4 oh wow that is very interesting. i wonder what it is about that model that's bugging the game out. make sure you're subscribed to get notifications from this thread. fingers crossed there is some answer out there or at least a patch update for some of these issues and we can both have our games back soon.
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- EA_Cade11 months ago
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