Request to cancel the double payment
I know I have to contact ea help,
For unknown reasons, neither ea help life chat nor e-mail inquiries have been received.
I'm very angry, and I'm writing here to solve this as soon as possible.
The case for order number 1004513436362 has been double paid.
I sincerely ask you to cancel one of them right away.
Hey there,
I'm really sorry to hear you're having problems with a double-charge. Please note that we're unable to issue refunds here at the EA Forums. You can find instructions on how to request refunds here: How to get a refund for EA games
If you're unable to request a refund yourself, you will need to contact EA Help Support. I will leave instructions below on how to contact the chat support, if you have any issues contacting them, let us know.
How to chat with EA Help
- Log in to your EA Account.
- Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
- Select Chat with us or Start chat.
- Fill in the contact form with your:
- first name
- last name
- platform
- subject (a short description of your issue)
- attachments (e.g. screenshots, documents, links).
- Select Send.
- A chat window will open when you’re transferred to an advisor.
After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.
