Hi everyone!
The issue with the Kits should be fixed now. If you haven't yet had a chance to check, please see if you can download the Kits you purchased. They should now be available for you.
/Kent
Same issue here! I played just hours ago and had every single kit, now all of a sudden they've all disappeared! 😢
I am having this problem but its with the new Kits that just came out, like i have the receipt in both emails and on the ea accounts, but on origin and in game it says that i don't own them anymore. i don't understand what happened they were all working perfectly fine. I am freaking out because ya'll took my money and then took the content away?!?!
I'm having this problem with the kits also. I purchased two and tonight it says "unowned".
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.71.86.1020
What expansions, game packs, and stuff packs do you have installed? every pack
Steps: How can we find the bug ourselves? loading the game in a previous household
What happens when the bug occurs? it's saying im missing build items from country living that i have bought and installed
What do you expect to see? the household loading without the pop up and the country living pack present
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? No
I have country living installed after I bought it. I loaded a household that uses those items but it's showing that I do not have it installed.
yea I own all 3 kits, worked good for days then suddenly Origin says I don't own them now? keeps saying "Items Removed" One or more so on ect I logged off for hour and reload save and BAM! teen in under wear at a night club.. sigh
I purchased them again, so that I could play. It doesn't seem to have charged my bank yet, and I did get the content back. Odd thing is it didn't d/l again, as I actually did have the kits installed. Possibly just an issue with the owned / unowned tracking?
Lots of people are experiencing this issue - my entire Twitter timeline is basically people sharing the exact same problem. I’m sure it will be noticed by EA and fixed very soon. Hang in there! ❤️
I paid for and downloaded all 3 kits and I had a game going. I came back today to play some more and came to find out that the kits were removed because they said I didn't own them. I went into my paypal account and found that I was double billed for them and one payment is pending. Not sure how to fix this. I'm not to happy about this.
The same thing happened to me. I logged off yesterday and everything was fine. Now today when I started my game all three of my kits are gone and I had a pop up that mentioned missing items and my sim is missing several outfits and articles of clothing all of which were items from the new athletic wear kit. I went to re-download them but the only option is to buy them again and I’m not doing that. I want what I already paid for, or a refund. I am not happy.
It wouldn't hurt my feelings if bust the dust disappeared forever......
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.71.86.1020
What expansions, game packs, and stuff packs do you have installed? All of them exept Star wars. Bought all three kits when it came out.
Steps: How can we find the bug ourselves? Loading the game
What happens when the bug occurs? The kits are nowhere to be found and when I open Origin it's like I never bought them. Says "Items deleted" when I load the game in previous households.
What do you expect to see? All the kits items
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? No
I bought all the kits but they are gone from my game
I am also having this issue. I have all the kits, packs. But bust the dust is gone. Completely gone.
I don't mean to step on any moderators' toes, but you need to contact EA to fix this.
Here is the quick and dirty way to do this:
Everyone. You need to sign in to your EA ACCOUNT to check purchases and to fix this problem:
Go here: ea.com
Log in. Click on your account icon in the upper right corner and log in.
Click on Account Settings.
From the Left panel choose Order History
Confirm your purchases are there.
NEXT: Access Help
Click on the EA Help on the upper right part of your screen next to your account icon.
Click CONTACT US upper left-hand corner of the screen
In the "What can we help you with? Select the game or service" line, input the Sims 4
Select your platform.
Select Manage My Account.
Select Find Missing Game
Click Select Contact Option.
A chat box will open up. Complete it with all necessary information.
Then a chat will begin as soon as help is available.
@whubble1817I'm speaking with many people in Facebook groups about the game and they are all having this problem, me too. This is widespread. I played earlier and the kit was there, now it's gone, so this happened today at some point and happened to a great number of people, only now people are noticing and reporting it.
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.71.86.1220
What expansions, game packs, and stuff packs do you have installed? all except vampires and batuu
Steps: How can we find the bug ourselves? unsure, it just presented a dialog box when I loaded the game to say that some content had been removed
What happens when the bug occurs? All items from the kit has disappeared and it now says 'unowned'
What do you expect to see? kit restored and all items back
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system?
Originally it was all three kits that disappeared however I moved mod files out of my game files, checked for updates and repaired the game from the origin portal. I then signed out and back in and the other two kits appeared as well as paranormal (hadn't noticed it missing).
Community Manager
