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Anonymous's avatar
Anonymous
8 years ago
Solved

Screenshots stopped saving [S0LVED]

My game has never had a problem saving screenshots before it stopped completely in January. I have Windows 10 and all of the EPs, GPs, SPs, and patches installed, save for My First Pet Stuff. I do...
pc
  • Anonymous's avatar
    Anonymous
    8 years ago

    So ... I fixed it! Or at least found a workaround. I wanted to update this for anyone who has the same problem in the future.

    (To answer your question, I'd left mods and CC out of my game until I had absolutely given up on fixing  it.)

    The way I eventually solved the problem was by creating a new Windows profile and running the game from there. The game now takes screenshots again, even with my preexisting save. I don't know why it doesn't work on my regular profile (even after a second complete uninstall and reinstall, it still doesn't), but it doesn't matter anymore. I now have a separate profile just for TS4. I think I saw this suggested as a way to fix errors on some EA page, so kudos to them! I wish I'd tried it sooner.

    Thank you for your help, Sasha!

Sashas0nic's avatar
Sashas0nic
Seasoned Ace
8 years ago

Hi @caitlinlafolle

Just checking, you mentioned that

  • -I've tried taking out all the mods

Once you have them out of the game and during the process of 'fixing' this issue, I'd leave them out until the problem is finalized.

  • Once they are all out try repairing your game, and going through to clear cache and clean boot etc; but all with no mods or cc.

Sasha

Anonymous's avatar
Anonymous
8 years ago

So ... I fixed it! Or at least found a workaround. I wanted to update this for anyone who has the same problem in the future.

(To answer your question, I'd left mods and CC out of my game until I had absolutely given up on fixing  it.)

The way I eventually solved the problem was by creating a new Windows profile and running the game from there. The game now takes screenshots again, even with my preexisting save. I don't know why it doesn't work on my regular profile (even after a second complete uninstall and reinstall, it still doesn't), but it doesn't matter anymore. I now have a separate profile just for TS4. I think I saw this suggested as a way to fix errors on some EA page, so kudos to them! I wish I'd tried it sooner.

Thank you for your help, Sasha!

  • Sashas0nic's avatar
    Sashas0nic
    Seasoned Ace
    8 years ago

    Hi @caitlinlafolle

    Glad you found a workaround for now then, as it is a known bug - also found these few links with other methods.

    one at EA and a few at Carls Sims 4 Guide &.2nd one

    Also ideas on Clearing the Cache but if the workaround suits you that's great then.

    Sasha

  • DarthBiam's avatar
    DarthBiam
    5 years ago

    Hello, you needed to download the game again in the new profile? I cant see how to play the game without downloading it again

    • crinrict's avatar
      crinrict
      Hero+
      5 years ago
      @DarthBiam

      What happens exactly in your game ? Do you get llama pictures as well or do they just not save at all ?

      What security software are you using ?

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