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FuzzeePumpkin's avatar
FuzzeePumpkin
6 years ago
Solved

Screenshots/Vids not saving

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.67.45.1020 What ex...
pc
  • SmoggyLambGG's avatar
    SmoggyLambGG
    6 years ago

    It's not much a save problem, as I've been able to save the game this whole time. It's a media creation problem. I tried most of everything to clearing Origin's cache to resetting Sims 4 to default, but most people, especially with really aggressive anti-virus programs need to take a step further in. I have Avast antivirus on my machine and for the most part, all I had to do was add both "TS4.exe" and "TS4_x64.exe" as exclusions to its Ransomware Shield, put the "Origin Games" and "Electronic Arts" file paths into exclusions, and then seeing what that does afterward.

SmoggyLambGG's avatar
SmoggyLambGG
Rising Vanguard
6 years ago

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.67.45.1020
What expansions, game packs, and stuff packs do you have installed? All except Eco Lifestyle, Journey to Batuu
Steps: How can we find the bug ourselves? Try to take a screenshot or record video after patching (press C or V)
What happens when the bug occurs? On the screenshot, it displays a toast on the Notification Wall that it took, but the window is blank. After recording a video, the Notification Wall doesn't display any message about where it's stored at.
What do you expect to see? After the screenshot key is pressed, there should already be files created in the Screenshot folder, and its contents displayed in the Screenshot Manager. Videos go in the Recorded Videos directory, not in some off-limits area that you can't reach (also, toasts should already appear in the Notification Wall regarding its location). If there are errors regarding saving to the filesystem, kindly alert the user that there is a problem especially in a notification dialog or in one of those toasts.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. From version 1.66.139.1020

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Why is it so hard to take a screenshot or record video in this game now? Especially when it worked before the patch. Do I have to give this game administrator privileges every time I run it? From the looks of things, it just might seem like it.

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