Forum Discussion

6 years ago

Solved

Screenshots/Vids not saving

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.67.45.1020 What ex...

SmoggyLambGG
6 years ago
It's not much a save problem, as I've been able to save the game this whole time. It's a media creation problem. I tried most of everything to clearing Origin's cache to resetting Sims 4 to default, but most people, especially with really aggressive anti-virus programs need to take a step further in. I have Avast antivirus on my machine and for the most part, all I had to do was add both "TS4.exe" and "TS4_x64.exe" as exclusions to its Ransomware Shield, put the "Origin Games" and "Electronic Arts" file paths into exclusions, and then seeing what that does afterward.

ginovasims

Seasoned Novice

6 years ago

I use AVG, and I have added all of these plus the actual sims 4 folder in my documents, but it still isn't working ☹️

kimberishrtcake

6 years ago

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.67.45.1020
What expansions, game packs, and stuff packs do you have installed? All but the Star Wars game pack, Luxury Living and Spooly Stuff.
Steps: How can we find the bug ourselves? Not sure how to respond here.
What happens when the bug occurs? When I try to take a screenshot in game in Live Mode, I hit tab to remove the UI from the screenshot and press "C" to capture the photo. I used this method before the update and it worked fine and the images saved to my screenshots folder for the game. Since the update, when I do the same process, I get an in-game notification that says "Pictures can be viewed in screenshot manager in camera options in live mode" and the image is not showing up under Screenshot Manager in game or in my screenshot folder. I have updated and repaired my game, removed and re-installed mods, added exceptions to Avast for Origin and TS4 so that they are not being blocked, changed my game version number, deleted localthumbcashe file.
What do you expect to see? I except to be able to use the "C" shortcut in game in Live Mode as I did before to take in-game screenshots that save to my screenshots folder under My Documents in the Sims 4 game folder. Or to view them in the in-game screenshot manager as the message tells me I should be able to do.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Updated game 10/6/2020

‌

Attaching screenshot

crinrict
Hero+
6 years ago
@kimberishrtcake Merged your post with master thread on it.

What antivirus are you using ?

@ginovasims: Can you try moving the whole doc folder to the desktop and see if a new one is created if you start the game.
- ginovasims
  Seasoned Novice
  6 years ago
  I tried that it and it made no difference at all. I think it's an issue actually taking the screenshots because even in game if I were to click on screenshot capture and screenshot memory manager, nothing comes up. I'll see if I can attach a photo using my laptop's print screen function to show you what I mean.
  - crinrict
    Hero+
    6 years ago
    @ginovasims was a new folder created for you ? If so, could you post a screenshot of which folders were created ?