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Berj2468's avatar
Berj2468
2 years ago
Solved

Shadow problems

Hello, I seem to be having a problem with the shadows in the game. I noticed that if the lighting in graphics is set to very high the shadows are not how they are supposed to be. This has never happ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @Berj2468  The only info that might be too personal to include is the machine name and ID.  The rest can't be used against you, and I also don't know what might be relevant until I see it.

    If you'd prefer, you can PM me a link to your dxdiag, uploaded somewhere else (files can't be attached to a PM).  Or you can post it here and I'll take it down as soon as I see it.

Berj2468's avatar
Berj2468
2 years ago
@puzzlezaddict The only graphics driver available to download is 30.0.101.4091 with the release date Apr 28, 2023. Should I open Device Manager and just try to update it from there or should I download this one?
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@Berj2468  That's the driver you already have installed, so trying to install it again won't accomplish anything.  And I would guess that the Device Manager will tell you that you already have the newest available driver installed.

Instead, please try the other suggestions I listed earlier, and let me know what results you get.

  • Berj2468's avatar
    Berj2468
    2 years ago

    So I tried to find a newer version of the graphics driver but I found out that I've already installed the newest version before. The reason I'm saying this is because the only graphics driver available for download on my pc is the same as the one already found in the system. For the ea app I uninstalled it but I don't think this will make a difference. I tried to rename the folder but the only thing it did was give me an error message. The NoMachine is not at all related to this.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Berj2468  What error did you get when you tried to rename the Sims 4 folder?  Was this with the folder in Documents > Electronic Arts, or a different one?  Renaming the folder that contains the game's program files wouldn't work if the EA App was running, and if you did rename it, the App would think Sims 4 wasn't installed at all.

  • Berj2468's avatar
    Berj2468
    2 years ago

    The error said that the file was missing. Would my ea account being connected to steam also cause an issue?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Berj2468  No, any EA/Steam tie in wouldn't affect this.

    Please post a screenshot of the error, and please also list the full path to the folder you're trying to move.  For the latter, right-click it and select Properties > General, then list the Location.

  • Berj2468's avatar
    Berj2468
    2 years ago
    @puzzlezaddict I tried opening the game again and it worked. I found what was wrong with the game. I think at some point in the past I had changed something in the config override. I removed the file and reloaded the game. This seems to have been the issue. Thanks for the help.

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