Forum Discussion

Anonymous

7 years ago

Approved

Sims - Get Famous pack purchased but no available to download

Welcome, I bought an addition to The Sims 4 Become a Star on November 2nd. Today, on the day of the premiere, I see that the "download" option appears, however when I do this I get the error: ...

Phantomlover1717

Legend

7 years ago

In what country are you?

Anonymous

7 years ago

Approved

Netherlands

Phantomlover1717
Legend
7 years ago
Ok, there seem to be some issues in other countries. Could you try starting Origin as administrator?

You can do so by right clicking Origin and choosing 'start as administrator'.
- Anonymous
  7 years ago
  Approved
  I just did it. The download error still appears.
  - Phantomlover1717
    Legend
    7 years ago
    Could you try this:
    
    When a game won’t download
    
    If your games won’t download, try downloading them in safe mode.
    
    Launch the Origin client and log in to your account.
    
    Click on your EA ID below your avatar.
    
    Click on Application Settings, then click on Diagnostics.
    
    Under Troubleshooting, toggle Safe mode downloading to On.
    
    Restart Origin, then try downloading your game again.
    
    Link: https://help.ea.com/en-us/help/origin/origin/my-game-downloaded-through-origin-but-will-not-install/