Sims 4 - Crash at Title Screen
I've spent the entire day troubleshooting, but here's some backstory. - Gifted and installed new hard drive. Incorrectly uninstalled SIms 4 from previous drive. Had to use CCCleaner to delete S4 Par...
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@cath4rsi5 If you have any Razer software installed, please disable it in the Task Manager. Go through the background processes list, and double-check the results: if any of the Razer services restart on their own, you'll need to uninstall the software entirely.
If this doesn't help, or you don't have any Razer software, try playing in a clean boot:
When you reboot, go through the Task Manager's background processes list again, shutting down anything that doesn't absolutely need to be running. Anything from RGB software to MSI Afterburner might still be active. If you accidentally kill the wrong process and it doesn't restart on its own, just reboot your computer.
- @puzzlezaddict
Thanks for your efforts. These steps were taken and the game still does not load past the title screen.
I appreciate your help.As a note, the game will run in 32 bit mode (Legacy). This is not ideal as the computer meets specifications for 64 bit and was running it before on a older obsolete HD and support for expansions is limited.
@cath4rsi5 I'd like to see a crash dump for Sims 4. Click Windows key-R and copy and paste this:
%LocalAppData%\CrashDumps
When you enter, you'll see a list of .dmp files. If one of them is from Sims 4 or Origin, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here. If you see a crash dump that was written at exactly the time the game crashed, I'd like that too. But in either case, please only upload files from after we started troubleshooting here.
If there is no Sims 4 .dmp file, you can enable them:
- Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
- In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
- Launch Sims 4 and wait for it to crash (whether you can play at all or not)
- After it crashes, wait for any crash dialogs to finish
- Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
- Upload the last .dmp file to a free filesharing site and link it here
- When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
