Sims 4 - Crash at Title Screen
I've spent the entire day troubleshooting, but here's some backstory. - Gifted and installed new hard drive. Incorrectly uninstalled SIms 4 from previous drive. Had to use CCCleaner to delete S4 Par...
Forum Discussion
@puzzlezaddict
Thanks for your efforts. These steps were taken and the game still does not load past the title screen.
I appreciate your help.
Thanks for your efforts. These steps were taken and the game still does not load past the title screen.
I appreciate your help.
As a note, the game will run in 32 bit mode (Legacy). This is not ideal as the computer meets specifications for 64 bit and was running it before on a older obsolete HD and support for expansions is limited.
@cath4rsi5 I'd like to see a crash dump for Sims 4. Click Windows key-R and copy and paste this:
%LocalAppData%\CrashDumps
When you enter, you'll see a list of .dmp files. If one of them is from Sims 4 or Origin, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here. If you see a crash dump that was written at exactly the time the game crashed, I'd like that too. But in either case, please only upload files from after we started troubleshooting here.
If there is no Sims 4 .dmp file, you can enable them:
- Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
- In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
- Launch Sims 4 and wait for it to crash (whether you can play at all or not)
- After it crashes, wait for any crash dialogs to finish
- Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
- Upload the last .dmp file to a free filesharing site and link it here
- When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
@cath4rsi5 Yes, I can read the file, but it's unfortunately not overly helpful. (In case you're wondering, the cause of this crash was a heap corruption, specifically a double free error: a process trying to free memory that was already free.) The process involved is a part of Windows that is very unlikely to be corrupt itself, although it's still a good idea to run a couple of basic checks on your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Please also completely uninstall any Razer software you have. I just saw another report that disabling Razer process in the Task Manager isn't sufficient to get rid of the crashing, so it's worth trying, and you can always reinstall the program(s) later. And the crash dump listed a Razer-related driver in passing—not necessarily related to the crash, but noted within the log.
