Sims 4 - Game will not close?
Hello, When I tried to save and exit my game yesterday, I noticed that it would not close. It stays on the screen with the UI showing, and my cursor turns into the spinning wheel that indicates some...
Forum Discussion
@SimCraz3d if your playing on a pc please post your computer's dxdiag - how to collect dxdiag data Then attach the created text (.txt) file to the paper clip in the lower right of the forum response window.
Yes, I am using a Lenovo Legion laptop. I have attached the dxdiag file to this post.
@SimCraz3d Are you using the EA app or Origin to launch the game? What antivirus are you using?
ADD: Razor gamemanager may be causing the issue. I recommend checking Razor to see if there is a newer version.
I am using norton antivirus and I am using the EA app. I switched from origin to EA app a few months ago. Also, I checked and I have the latest version of razer cortex. I actually haven't been using it at all when I play the sims 4 lately because I keep forgetting about it.
@SimCraz3d Does the game save your progress when you use "save" or "save as"? Please test both. You don't need to quit; just put the game into windowed mode and see if you have a new save file to match. Saves should be inside Documents > Electronic Arts > The Sims 4 > saves, but sometimes the game uses a folder in OneDrive, so double-check that you're looking at the correct folder. Here's how:
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
Please also let me know if this happens when you quit without saving. (You can save separately immediately before quitting.) And I'd like to know how full OneDrive is as well, even if you never use it.
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