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milkypopp's avatar
milkypopp
7 months ago
Solved

Sims 4 - Steam + EA mix platform technical issues?

A few months ago I've noticed this issue with Sims 4 if you have the game purchased through steam and it auto downloads EA. I've done many technical runs and tried every possibility.  I've noticed p...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    7 months ago

    @milkypopp  Have you tried specifically killing the EABackgroundService in the Task Manager?  It stays open for me after I've closed the App even though I have background services disabled.

    Additionally, have you checked your antivirus settings for anything that might be interfering with Sims 4, or even temporarily disabled the antivirus to see whether it made a difference?  I obviously wouldn't suggest that anyone go without an antivirus entirely, but it's a helpful test and also safe if nothing else is running at the same time.

    Finally, try deleting these files if you haven't already:

    https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-already-running/m-p/13785451#M277450

    I have definitely seen a few cases of this in the past couple weeks, but not enough, given the number of Steam users, to suggest that this is a universal issue.  I'm not saying it isn't a problem at all, or even an EA-side problem, only that there must be more factors than simply the EA-Steam tie-in.

puzzlezaddict's avatar
puzzlezaddict
Hero+
7 months ago

@milkypopp  Have you tried specifically killing the EABackgroundService in the Task Manager?  It stays open for me after I've closed the App even though I have background services disabled.

Additionally, have you checked your antivirus settings for anything that might be interfering with Sims 4, or even temporarily disabled the antivirus to see whether it made a difference?  I obviously wouldn't suggest that anyone go without an antivirus entirely, but it's a helpful test and also safe if nothing else is running at the same time.

Finally, try deleting these files if you haven't already:

https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-already-running/m-p/13785451#M277450

I have definitely seen a few cases of this in the past couple weeks, but not enough, given the number of Steam users, to suggest that this is a universal issue.  I'm not saying it isn't a problem at all, or even an EA-side problem, only that there must be more factors than simply the EA-Steam tie-in.

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