@b-miller2668 Please uninstall your 2015 runtimes—repairing often doesn't go far enough—and install the newest ones from Microsoft. Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on each of the 2015 versions, and select Uninstall. Don't touch the runtimes from any other year, unless you see ones that are newer than 2015, in which case get rid of those too.
You can download the newest (2015-2022) runtimes here:
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
You'll need to install both the x86 and x64 versions, but you can skip the ARM version, which is for a different class of device. Run the installers as an admin: right-click on the downloads and select "Run as administrator." Restart your computer when you're done.
If you get an error when trying to install, you may need to disable Bitdefender temporarily, as in, just long enough to install the runtimes and (possibly) launch Sims 4 once. As long as you don't do anything else in that time, your computer should be safe.
@puzzlezaddict thank you for your response! That seemed to end the VC++ error, but now I'm back to receiving the following error:
Origin was denied access to the following file or folder: .
This may be due to security restrictions or disk corruption. Check the folder permissions or check your disk for errors before retrying the download.
Help us improve Origin by submitting an error report.
Do you think that's a bitdefender issue as well?
Thanks again for your help!
@b-miller2668 I don't know whether it's a BitDefender issue, but the first step would be disabling it to test. (You can reenable it when you're done regardless of the results.) If BitDefender is causing the error, adding exceptions for TS4_x64.exe and Origin.exe should be sufficient.
By the way, does the error not list a file or folder at all? If you get the error again and it does reference a file or folder, please write down the file path you see in the error.
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict Thanks for the reply. We disabled for a test, reinstalled 2015-2022 VC_redist and it gave me the same error. It does not list the file at all, just a "." where the file reference/file path should be.
I tried running as administrator after all was said and done, and am now back to the VC++ error. Dxdiag report is attached.
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