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Nekotrapboy's avatar
Nekotrapboy
5 years ago
Solved

Sims 4 audio crackling and popping (PC)

I'm not sure what's going on but after I updated my game on Thursday that was for the Snowy escape bug fixes and crashes my in-game audio was messed up. I'm not sure how to explain it but it was a bu...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @Nekotrapboy  Please try unplugging any audio device you have, and play with only the laptop's speakers (just as a test).  If you still get the crackling, try headphones, but again, with nothing else plugged in.  I'm curious whether this is an issue of multiple devices or drivers not working well together.

    If you get the crackling in both cases, please try playing in a clean boot:

    https://www.windowscentral.com/how-clean-boot-windows-10

NodrogJRB's avatar
NodrogJRB
5 years ago

Just wanted to provide some more info to this. I'm having exactly the same problem with crackling/popping audio, and it also effects any other audio on the computer whilst sims is running (e.g. trying to watch a video at the same time on a second monitor).
I've managed find the source and it only happens when I'm using the Razer AppEngine for surround sound, without this active the audio is fine, so I'm not sure if there's an incompatibility with this somewhere?

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@NodrogJRB  It's entirely possible that the Razer software isn't getting along with Sims 4 overall right now.  You could look for software updates, or report the issue on the Razer forums, but other than that, I'm not sure there's much you can do on your end, at least not now.

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