Heyy. ive been trying all night to make my balconies work. ive tried everything and im completely lost. So the issue is.. i made 2 balconies and sims cant stand on them and i cant place anything on it. when i try to place something it is being placed under the balcony. and when i try to make a sim walk up there the sim goes down too. its like its invisible

@VinceK7925 Thank you for the screenshots. If a room is not functioning properly for access, placing items, functionality, etc., it is a good idea to try re-tracing the room and sometimes the adjoining rooms as well to make sure the game is seeing the room as a room and properly acknowledging it. Please see this video for how to do this: https://youtu.be/rx__MGVGMncPlease let us know how it goes. Thanks!

@VinceK7925 In your screenshot of the build we can see that there are panels of the wall missing in two places, plus it looks like light is coming through into that room at the seams. Can you please use the wall tool (like in this video) and re-trace each room in the 2nd floor, plus each balcony, then make sure all of the doors are still there (if not, please re-add them, then see if the issue remains. Please let us know how it goes. Thanks! https://youtu.be/rx__MGVGMnc

@VinceK7925 I've moved your post to the Sims 4 tech section.

@VinceK7925 Can you add a screenshot? Also, do you have Mods or CC? If you could send me a screenshot and also run a game repair with cache removal in the following manner first that would help us eliminate a few things: (Click the spoiler tag to get the directions, please):Spoiler (Highlight to read)If you have Mods or CC please remove them in this process and try the troubleshooting as described below. (If you don't have Mods or CC, just skip the part about removing the Mods folder, but still delete the cache file mentioned.) If you ever had Mods or CC in the past then do the steps as if you have them currently (removing the Mods folder), as there could be damage that has remained after you removed them.Exit your game then exit Origin. Copy the Mods folder from your 'The Sims 4' folder onto your desktop (for future reference) then delete the mods folder and the localthumbnailcache.package file in your 'The Sims 4' folder and restart the game and so that the game will re-create the folder.Then run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. Make sure to let it run until it has completed all repairs (it will do the basegame first, then run through each of your expansions/packs). After that, please see if the issue has stopped.If It fixes the situation I would recommend that you check with the Mod and CC creators to see if there are any known issues with their Mod/CC clashing with the recent update and if so do they have an updated Mod/CC that will address the changes in the game's code from the update. You can then re-add your updated Mods/CC one at a time to see if one was conflicting with the function/causing the glitch - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.If you have Mods or CC please remove them in this process and try the troubleshooting as described below. (If you don't have Mods or CC, just skip the part about removing the Mods folder, but still delete the cache file mentioned.) If you ever had Mods or CC in the past then do the steps as if you have them currently (removing the Mods folder), as there could be damage that has remained after you removed them.Exit your game then exit Origin. Copy the Mods folder from your 'The Sims 4' folder onto your desktop (for future reference) then delete the mods folder and the localthumbnailcache.package file in your 'The Sims 4' folder and restart the game and so that the game will re-create the folder.Then run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. Make sure to let it run until it has completed all repairs (it will do the basegame first, then run through each of your expansions/packs). After that, please see if the issue has stopped.If It fixes the situation I would recommend that you check with the Mod and CC creators to see if there are any known issues with their Mod/CC clashing with the recent update and if so do they have an updated Mod/CC that will address the changes in the game's code from the update. You can then re-add your updated Mods/CC one at a time to see if one was conflicting with the function/causing the glitch - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.

I dont use cc or mods. The little plant thing is just for an example

Sims 4 Balcony glitch | EA Forums

12 Replies

puzzlezaddict
Hero+
7 years ago
@VinceK7925 I've moved your post to the Sims 4 tech section.
SheriGR
Hero
7 years ago
@VinceK7925 Can you add a screenshot? Also, do you have Mods or CC? If you could send me a screenshot and also run a game repair with cache removal in the following manner first that would help us eliminate a few things: (Click the spoiler tag to get the directions, please):

Spoiler
If you have Mods or CC please remove them in this process and try the troubleshooting as described below. (If you don't have Mods or CC, just skip the part about removing the Mods folder, but still delete the cache file mentioned.) If you ever had Mods or CC in the past then do the steps as if you have them currently (removing the Mods folder), as there could be damage that has remained after you removed them.
Exit your game then exit Origin. Copy the Mods folder from your 'The Sims 4' folder onto your desktop (for future reference) then delete the mods folder and the localthumbnailcache.package file in your 'The Sims 4' folder and restart the game and so that the game will re-create the folder.
Then run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. Make sure to let it run until it has completed all repairs (it will do the basegame first, then run through each of your expansions/packs). After that, please see if the issue has stopped.
If It fixes the situation I would recommend that you check with the Mod and CC creators to see if there are any known issues with their Mod/CC clashing with the recent update and if so do they have an updated Mod/CC that will address the changes in the game's code from the update. You can then re-add your updated Mods/CC one at a time to see if one was conflicting with the function/causing the glitch - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.
VinceK7925
7 years ago
I dont use cc or mods. The little plant thing is just for an example
VinceK7925
7 years ago
this is a better pic. u can see that the thing i want to place isnt at the balcony but under it
SheriGR
Hero
7 years ago
@VinceK7925 Thank you for the screenshots. If a room is not functioning properly for access, placing items, functionality, etc., it is a good idea to try re-tracing the room and sometimes the adjoining rooms as well to make sure the game is seeing the room as a room and properly acknowledging it. Please see this video for how to do this: https://youtu.be/rx__MGVGMnc
Please let us know how it goes. Thanks!
VinceK7925
7 years ago
it didnt work ☹️ thanks for ur effort and help tho <3
SheriGR
Hero
7 years ago
@VinceK7925 I am so sorry to hear that! Did you try re-tracing the adjacent rooms as well? When you retraced the balcony did it create a floor and ceiling and close up?
Can you possible upload the lot to the gallery with a name something like "balcony glitch test" so that I could download the lot and test it in my game also? Let me know when it is in the gallery and what name you gave it. If you can include a link here that would be awesome. Thank you!
VinceK7925
7 years ago
sorry. that would not be possible ☹️
SheriGR
Hero
7 years ago
@VinceK7925 Could you share your 'saves' file via one of these methods and share a link to it? Then You would have to also provide me with a description of which world and lot it is on:
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302
VinceK7925
7 years ago
idk how to :c