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Anonymous's avatar
Anonymous
11 years ago

Sims 4 black screen when selecting anything in build/buy

Everytime I select anything in build/buy the screen goes black. If I tab to the desktop and then back the screen will be back but anytime I click anything including options or switching to live mode ...
pc
EA_Nils's avatar
EA_Nils
Icon for Community Admin rankCommunity Admin
11 years ago

Update 2: Anyone able to help, we would greatly appreciate if you could post your DxDiag.

We posted a guide on how to retrieve your DxDiag here: http://help.ea.com/en/article/how-to-gather-dxdiag-information/

You can either upload the file to a hosting service (such as www.pastebin.com) and pass on a link to the URL here, or paste the content of the file itself into this thread here. If you see an error message stating that you your post exceeds the character limit, just break it up into two or three posts.

Thank you very much in advance,

Nils

KelseyPfeiffer's avatar
KelseyPfeiffer
11 years ago
Spoiler
Name: Intel(R) Mobile Express Chipset SATA RAID Controller Device ID: PCI\VEN_8086&DEV_282A&SUBSYS_057B1028&REV_04\3&11583659&0&FA Driver: C:\WINDOWS\system32\DRIVERS\iaStorA.sys, 11.06.0001.1001 (English), 10/27/2012 02:12:10, 651832 bytes Name: Intel(R) Management Engine Interface Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_057B1028&REV_04\3&11583659&0&B0 Driver: C:\WINDOWS\system32\DRIVERS\HECIx64.sys, 8.01.0000.1263 (English), 7/20/2012 14:04:30, 62784 bytes Name: Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft) Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_057B1028&REV_04\3&11583659&0&A0 Driver: C:\WINDOWS\system32\DRIVERS\UCX01000.SYS, 6.03.9600.17031 (English), 2/22/2014 11:49:49, 189784 bytes Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 6.03.9600.17031 (English), 2/22/2014 11:49:51, 325464 bytes Name: SDA Standard Compliant SD Host Controller Device ID: PCI\VEN_10EC&DEV_5209&SUBSYS_057B1028&REV_01\4&21F8AF87&0&01E3 Driver: C:\WINDOWS\system32\DRIVERS\sdbus.sys, 6.03.9600.17031 (English), 2/22/2014 12:00:25, 236888 bytes Driver: C:\WINDOWS\system32\DRIVERS\dumpsd.sys, 6.03.9600.17031 (English), 2/22/2014 12:00:20, 151384 bytes Name: Realtek PCIE CardReader Device ID: PCI\VEN_10EC&DEV_5209&SUBSYS_057B1028&REV_01\4&21F8AF87&0&00E3 Driver: C:\WINDOWS\system32\DRIVERS\RtsPStor.sys, 6.01.8400.28121 (English), 6/13/2012 22:23:58, 339600 bytes Driver: C:\WINDOWS\SysWOW64\RtsPStorIcon.dll, 1.00.0008.0000 (English), 6/13/2012 22:23:58, 9888912 bytes Name: High Definition Audio Controller Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_057B1028&REV_04\3&11583659&0&D8 Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 6.03.9600.17054 (English), 3/18/2014 04:19:14, 77312 bytes Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16 Device ID: PCI\VEN_8086&DEV_1E16&SUBSYS_057B1028&REV_C4\3&11583659&0&E3 Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.17031 (English), 2/22/2014 11:49:48, 280920 bytes Name: AMD Radeon HD 7970M Device ID: PCI\VEN_1002&DEV_6800&SUBSYS_057B1028&REV_00\4&13F92896&0&0008 Driver: C:\WINDOWS\system32\DRIVERS\atikmdag.sys, 8.01.0001.1390 (English), 4/17/2014 22:36:46, 15376384 bytes Driver: C:\WINDOWS\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 4/17/2014 21:04:24, 43520 bytes Driver: C:\WINDOWS\system32\atiumd64.dll, 9.14.0010.1029 (English), 4/17/2014 22:42:28, 8010968 bytes Driver: C:\WINDOWS\system32\atiumd6a.dll, 8.14.0010.0448 (English), 4/17/2014 22:42:30, 7520200 bytes Driver: C:\WINDOWS\system32\atitmm64.dll, 6.14.0011.0025 (English), 4/17/2014 21:28:30, 190976 bytes Driver: C:\WINDOWS\system32\atiicdxx.dat, 1/16/2014 04:34:52, 723841 bytes Driver: C:\WINDOWS\system32\amdpcom64.dll, 8.14.0010.0023 (English), 4/17/2014 22:43:02, 78432 bytes Driver: C:\WINDOWS\system32\atimpc64.dll, 8.14.0010.0023 (English), 4/17/2014 22:43:06, 78432 bytes Driver: C:\WINDOWS\system32\atiadlxx.dll, 6.14.0010.1300 (English), 4/17/2014 21:09:20, 1177600 bytes Driver: C:\WINDOWS\system32\atiumd6a.cap, 4/17/2014 21:28:48, 3437632 bytes Driver: C:\WINDOWS\system32\atimuixx.dll, 6.14.0010.1002 (English), 4/17/2014 21:30:02, 31232 bytes Driver: C:\WINDOWS\system32\atiapfxx.exe, 6.14.0010.1001 (English), 4/17/2014 21:46:34, 368128 bytes Driver: C:\WINDOWS\system32\ativvsva.dat, 8/24/2013 22:02:32, 157144 bytes Driver: C:\WINDOWS\system32\ativvsvl.dat, 8/24/2013 22:02:32, 204952 bytes Driver: C:\WINDOWS\system32\ativvaxy_cik.dat, 3/31/2014 18:06:22, 234804 bytes Driver: C:\WINDOWS\system32\ativvaxy_cik_nd.dat, 3/31/2014 18:04:42, 233008 bytes Driver: C:\WINDOWS\system32\ativce02.dat, 4/10/2014 13:58:46, 82128 bytes Driver: C:\WINDOWS\system32\amdmmcl6.dll, 1.05.0000.0000 (English), 4/17/2014 21:33:06, 48128 bytes Driver: C:\WINDOWS\system32\atiesrxx.exe, 6.14.0011.1169 (English), 4/17/2014 21:29:24, 239616 bytes Driver: C:\WINDOWS\system32\atieclxx.exe, 6.14.0011.1169 (English), 4/17/2014 21:29:54, 586240 bytes Driver: C:\WINDOWS\system32\atidemgy.dll, 4.05.5220.36907 (English), 4/17/2014 21:30:14, 442368 bytes Driver: C:\WINDOWS\system32\atio6axx.dll, 6.14.0010.12874 (English), 4/17/2014 22:12:54, 27907584 bytes Driver: C:\WINDOWS\system32\aticalrt64.dll, 6.14.0010.1848 (English), 4/17/2014 21:46:26, 62464 bytes Driver: C:\WINDOWS\system32\aticalcl64.dll, 6.14.0010.1848 (English), 4/17/2014 21:46:18, 55808 bytes Driver: C:\WINDOWS\system32\aticaldd64.dll, 6.14.0010.1848 (English), 4/17/2014 21:46:04, 15716352 bytes Driver: C:\WINDOWS\system32\atibtmon.exe, 2.00.0000.0000 (English), 8/24/2013 22:02:18, 118784 bytes Driver: C:\WINDOWS\system32\atiapfxx.blb, 4/17/2014 21:46:56, 580816 bytes Driver: C:\WINDOWS\system32\amdmiracast.dll, 4/17/2014 22:15:16, 420864 bytes Driver: C:\WINDOWS\system32\amdhdl64.dll, 4/17/2014 22:14:30, 134144 bytes Driver: C:\WINDOWS\system32\amdmantle64.dll, 9.01.0010.0013 (English), 4/17/2014 22:12:48, 5442048 bytes Driver: C:\WINDOWS\system32\mantle64.dll, 9.01.0010.0013 (English), 4/17/2014 22:13:30, 127488 bytes Driver: C:\WINDOWS\system32\mantleaxl64.dll, 9.01.0010.0013 (English), 4/17/2014 21:45:56, 91136 bytes Driver: C:\WINDOWS\system32\ativce03.dat, 2/6/2014 11:45:58, 134192 bytes Driver: C:\WINDOWS\system32\ativvaxy_vi.dat, 1/16/2014 12:59:20, 275124 bytes Driver: C:\WINDOWS\system32\ativvaxy_vi_nd.dat, 1/16/2014 13:00:46, 273712 bytes Driver: C:\WINDOWS\system32\atidxx64.dll, 8.17.0010.0545 (English), 4/17/2014 22:42:48, 10335208 bytes Driver: C:\WINDOWS\SysWOW64\atiumdag.dll, 9.14.0010.1029 (English), 4/17/2014 22:42:36, 6799688 bytes Driver: C:\WINDOWS\SysWOW64\atiumdva.dll, 8.14.0010.0448 (English), 4/17/2014 22:42:40, 6796592 bytes Driver: C:\WINDOWS\SysWOW64\amdpcom32.dll, 8.14.0010.0023 (English), 4/17/2014 22:43:00, 71704 bytes Driver: C:\WINDOWS\SysWOW64\atimpc32.dll, 8.14.0010.0023 (English), 4/17/2014 22:43:04, 71704 bytes Driver: C:\WINDOWS\SysWOW64\atiadlxy.dll, 6.14.0010.1300 (English), 4/17/2014 21:09:00, 848896 bytes Driver: C:\WINDOWS\SysWOW64\atiumdva.cap, 4/17/2014 21:17:36, 3471376 bytes Driver: C:\WINDOWS\SysWOW64\ativvsva.dat, 8/24/2013 22:02:32, 157144 bytes Driver: C:\WINDOWS\SysWOW64\ativvsvl.dat, 8/24/2013 22:02:32, 204952 bytes Driver: C:\WINDOWS\SysWOW64\amdmmcl.dll, 1.05.0000.0000 (English), 4/17/2014 21:33:02, 37888 bytes Driver: C:\WINDOWS\SysWOW64\atioglxx.dll, 6.14.0010.12874 (English), 4/17/2014 21:51:44, 23409152 bytes Driver: C:\WINDOWS\SysWOW64\atidxx32.dll, 8.17.0010.0545 (English), 4/17/2014 22:42:46, 8866928 bytes Driver: C:\WINDOWS\SysWOW64\aticalrt.dll, 6.14.0010.1848 (English), 4/17/2014 21:46:24, 52224 bytes Driver: C:\WINDOWS\SysWOW64\aticalcl.dll, 6.14.0010.1848 (English), 4/17/2014 21:46:18, 49152 bytes Driver: C:\WINDOWS\SysWOW64\aticaldd.dll, 6.14.0010.1848 (English), 4/17/2014 21:42:52, 14302208 bytes Driver: C:\WINDOWS\SysWOW64\atiapfxx.blb, 4/17/2014 21:46:56, 580816 bytes Driver: C:\WINDOWS\SysWOW64\amdhdl32.dll, 4/17/2014 22:14:26, 123392 bytes Driver: C:\WINDOWS\SysWOW64\amdmantle32.dll, 9.01.0010.0013 (English), 4/17/2014 21:58:32, 4358656 bytes Driver: C:\WINDOWS\SysWOW64\mantle32.dll, 9.01.0010.0013 (English), 4/17/2014 22:13:10, 113664 bytes Driver: C:\WINDOWS\SysWOW64\mantleaxl32.dll, 9.01.0010.0013 (English), 4/17/2014 21:45:46, 85504 bytes Driver: C:\WINDOWS\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 8/24/2013 22:02:26, 51200 bytes Driver: C:\WINDOWS\system32\ATIODE.exe, 1.00.0000.0001 (English), 8/24/2013 22:02:28, 332800 bytes Driver: C:\WINDOWS\system32\amdave64.dll, 5.16.0006.0000 (English), 4/17/2014 21:08:50, 95744 bytes Driver: C:\WINDOWS\SysWOW64\amdave32.dll, 5.16.0006.0000 (English), 4/17/2014 21:08:44, 90112 bytes Driver: C:\WINDOWS\system32\atisamu64.dll, 7.01.0000.0001 (English), 4/17/2014 21:08:34, 89088 bytes Driver: C:\WINDOWS\system32\amdhcp64.dll, 1.00.0000.0001 (English), 4/17/2014 22:43:08, 127872 bytes Driver: C:\WINDOWS\system32\kapp_ci.sbin, 3/6/2014 12:31:42, 42544 bytes Driver: C:\WINDOWS\system32\kapp_si.sbin, 3/6/2014 12:31:42, 35408 bytes Driver: C:\WINDOWS\system32\samu_krnl_ci.sbin, 12/12/2013 09:53:54, 138832 bytes Driver: C:\WINDOWS\system32\samu_krnl_isv_ci.sbin, 12/12/2013 09:53:54, 138832 bytes Driver: C:\WINDOWS\SysWOW64\atisamu32.dll, 7.01.0000.0001 (English), 4/17/2014 21:08:28, 80896 bytes Driver: C:\WINDOWS\SysWOW64\amdhcp32.dll, 1.00.0000.0001 (English), 4/17/2014 22:43:06, 117560 bytes Driver: C:\WINDOWS\system32\DRIVERS\atikmpag.sys, 8.14.0001.6374 (English), 4/17/2014 21:07:06, 638976 bytes Driver: C:\WINDOWS\system32\atipblag.dat, 8/24/2013 22:02:28, 3917 bytes Driver: C:\WINDOWS\system32\atiu9p64.dll, 8.14.0001.6374 (English), 4/17/2014 22:42:58, 117584 bytes Driver: C:\WINDOWS\system32\atiuxp64.dll, 8.14.0001.6374 (English), 4/17/2014 22:43:00, 143304 bytes Driver: C:\WINDOWS\system32\atig6txx.dll, 8.14.0001.6374 (English), 4/17/2014 21:07:36, 146944 bytes Driver: C:\WINDOWS\system32\atiglpxx.dll, 8.14.0001.6374 (English), 4/17/2014 21:07:46, 69632 bytes Driver: C:\WINDOWS\system32\aticfx64.dll, 8.17.0010.1280 (English), 4/17/2014 22:42:54, 1343272 bytes Driver: C:\WINDOWS\SysWOW64\aticfx32.dll, 8.17.0010.1280 (English), 4/17/2014 22:42:52, 1117184 bytes Driver: C:\WINDOWS\system32\OpenCL.dll, 2.00.0001.0000 (English), 4/17/2014 22:17:28, 65024 bytes Driver: C:\WINDOWS\system32\amdocl64.dll, 10.00.1445.0005 (English), 4/17/2014 22:22:32, 28685824 bytes Driver: C:\WINDOWS\system32\amdocl_as64.exe, 8/24/2013 22:02:16, 1187342 bytes Driver: C:\WINDOWS\system32\amdocl_ld64.exe, 8/24/2013 22:02:16, 1061902 bytes Driver: C:\WINDOWS\system32\OpenVideo64.dll, 10.00.1445.0005 (English), 4/17/2014 22:22:54, 98816 bytes Driver: C:\WINDOWS\system32\OVDecode64.dll, 10.00.1445.0005 (English), 4/17/2014 22:22:42, 86528 bytes Driver: C:\WINDOWS\system32\clinfo.exe, 4/17/2014 22:23:08, 231424 bytes Driver: C:\WINDOWS\SysWOW64\OpenCL.dll, 2.00.0001.0000 (English), 4/17/2014 22:17:24, 58880 bytes Driver: C:\WINDOWS\SysWOW64\amdocl.dll, 10.00.1445.0005 (English), 4/17/2014 22:19:54, 24107520 bytes Driver: C:\WINDOWS\SysWOW64\amdocl_as32.exe, 8/24/2013 22:02:16, 995342 bytes Driver: C:\WINDOWS\SysWOW64\amdocl_ld32.exe, 8/24/2013 22:02:16, 798734 bytes Driver: C:\WINDOWS\SysWOW64\OpenVideo.dll, 10.00.1445.0005 (English), 4/17/2014 22:22:48, 83456 bytes Driver: C:\WINDOWS\SysWOW64\OVDecode.dll, 10.00.1445.0005 (English), 4/17/2014 22:22:38, 73216 bytes Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.sbz, 8.14.0001.6024 (English), 12/11/2013 19:32:24, 36608 bytes Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.ibz, 11/21/2013 14:42:02, 1988 bytes Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.cbz, 12/18/2013 03:56:40, 8206 bytes Driver: C:\WINDOWS\system32\atig6pxx.dll, 8.14.0001.6374 (English), 4/17/2014 21:07:54, 75264 bytes Driver: C:\WINDOWS\SysWOW64\atipblag.dat, 8/24/2013 22:02:28, 3917 bytes Driver: C:\WINDOWS\SysWOW64\atiu9pag.dll, 8.14.0001.6374 (English), 4/17/2014 22:42:56, 99520 bytes Driver: C:\WINDOWS\SysWOW64\atiuxpag.dll, 8.14.0001.6374 (English), 4/17/2014 22:42:58, 126336 bytes Driver: C:\WINDOWS\SysWOW64\atigktxx.dll, 8.14.0001.6374 (English), 4/17/2014 21:07:20, 133632 bytes Driver: C:\WINDOWS\SysWOW64\atiglpxx.dll, 8.14.0001.6374 (English), 4/17/2014 21:07:46, 69632 bytes Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc32.dll, 1.00.0000.0001 (English), 4/17/2014 22:14:18, 258048 bytes Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc64.dll, 1.00.0000.0001 (English), 4/17/2014 22:14:34, 290304 bytes Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDhwDecoder_32.dll, 1.00.0000.0001 (English), 4/17/2014 21:52:00, 196608 bytes Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDhwDecoder_64.dll, 1.00.0000.0001 (English), 4/17/2014 21:52:18, 232960 bytes Driver: C:\WINDOWS\system32\coinst_14.100.dll, 1.00.0005.0009 (English), 4/17/2014 21:21:30, 806912 bytes Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26 Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_057B1028&REV_04\3&11583659&0&E8 Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 6.03.9600.17195 (English), 5/31/2014 06:07:08, 89944 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 6.03.9600.17195 (English), 5/31/2014 06:07:07, 440664 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 6.03.9600.17195 (English), 5/31/2014 06:07:08, 419672 bytes Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 3 - 1E14 Device ID: PCI\VEN_8086&DEV_1E14&SUBSYS_057B1028&REV_C4\3&11583659&0&E2 Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.17031 (English), 2/22/2014 11:49:48, 280920 bytes ------------------ DirectShow Filters ------------------ DirectShow Filters: WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.03.9600.16384 WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.03.9600.16384 WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.03.9600.16384 MP3 Decoder 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