5 years ago
Sims 4 black screen
Hey all! So when I opened the Sims 4 yesterday after the update (on 11/10), my Sims 4 screen was completely black. I exited the black and removed all custom mods, then tried to shut down the game. ...
@kellythemoose Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. Restart your computer (again), and try to play. Let me know whether the game works.
If it doesn't, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/