Sims 4 black screen
Hey all! So when I opened the Sims 4 yesterday after the update (on 11/10), my Sims 4 screen was completely black. I exited the black and removed all custom mods, then tried to shut down the game. ...
Forum Discussion
@kellythemoose Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. Restart your computer (again), and try to play. Let me know whether the game works.
If it doesn't, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict working on it now! This may take a while, because this laptop is old and slow. It did not work, so I'm trying to run dxdiag right now. I'm a pretty new gamer, thank you for your patience!
Community Highlights
- EA_Cade11 months ago
Community Manager
