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sjdecheske's avatar
sjdecheske
7 years ago

Sims 4 can't run with video card

I was always able to play Sims 4. I have 83 hours on it. Yet today I just finished reinstalling it after some issues with my graphics card (nothing we just forgot to plug it in to the hdmi cord) and ...
pc
sjdecheske's avatar
sjdecheske
7 years ago

repaired it. Same error

  • 172e3cda0034987's avatar
    172e3cda0034987
    7 years ago

    @sjdecheske

    I don't know why I didn't think of this sooner.

    Try this:

    These instructions are for Nvidia cards, but AMD cards should have something similar to a control panel.

    1. Delete the Config.log file from the Sims 4 folder. [C:\Users\Username\Documents\Electronic Arts\The Sims 4]
    2. Set the Nvidia card as default in Nvidia Control Panel.
    3. Run the game to the Main Menu and exit the game.
    4. Check the new Config.log file to see if it's detecting the Nvidia card.

    • sjdecheske's avatar
      sjdecheske
      7 years ago

      'I'm not useing a nvidia

      • 172e3cda0034987's avatar
        172e3cda0034987
        7 years ago

        @sjdecheske

        I understand that, I was just hoping that you could use the instructions I gave to get your computer to recognize the video card.

        If you prefer not to delete the Config.log file, rename it for temporary - something like Config1.log should work, or move it to the desktop.

        Set your video card as default in it's manager.

        Run the game to the Main Menu and exit the game.

        Check the new Config.log file in the Sims 4 folder to see if it's detecting your video card.

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