Forum Discussion

roodogjv's avatar
roodogjv
7 years ago
Solved

Sims 4 Code Redeemed?

A couple of years ago I got Sims 4 brand new. The game was completely new and I had just opened it. When I tried to download it, it had said the code was invalid/redeemed. Fast forward to now, I've t...
pc
  • 172e3cda0034987's avatar
    172e3cda0034987
    7 years ago

    @roodogjv

    You can also contact EA Customer Service for help if you have proof of purchase and account information for both accounts. They may be able to check over both accounts to see if you have it already registered to one or the other account.

    1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
    2. Find the affected game - in this case select either Origin or Sims 4
    3. Select your platform
    4. Select topic and issue.
    5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.

jpkarlsen's avatar
jpkarlsen
Hero (Retired)
7 years ago

The code can only be redeemed once after that it is tied to the account it was redeemed on. Simply login to that account and it will be in Your Game Library. Clicking it will make it install if it isn't already.

  • roodogjv's avatar
    roodogjv
    7 years ago

    Thank you for your reply. I'm aware it can only be redeemed once. The thing is I haven't redeemed it before.

    • jpkarlsen's avatar
      jpkarlsen
      Hero (Retired)
      7 years ago

      In that case someone else did. You should have it exchanged where you bought it.

    • 172e3cda0034987's avatar
      172e3cda0034987
      7 years ago

      @roodogjv

      You can also contact EA Customer Service for help if you have proof of purchase and account information for both accounts. They may be able to check over both accounts to see if you have it already registered to one or the other account.

      1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
      2. Find the affected game - in this case select either Origin or Sims 4
      3. Select your platform
      4. Select topic and issue.
      5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.

      • kelly15101996's avatar
        kelly15101996
        6 years ago

        please help me. My sim 4 season is saying that I have redeem my code but I haven't. I just brought it today. 

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,397 PostsLatest Activity: 58 minutes ago