Sims 4 consistent crashing
I got a new pc about a month ago and just decided to download sims again a few days ago, and since then the game has been crashing before i can do anything meaningful in the game at all. The crashes have occurred within seconds of starting up the game to as late as about 2-3 minutes of actual gameplay. Over these past few days I have tried almost everything i can find on the internet to fix this problem, I've reinstalled the game multiple times to my desktop, I've not used mods, I got a fresh install of my graphics driver, I've done a safe boot, I've disabled all facets of windows antivirus, I've tried offline mode, I've reset the game to factory settings, and I'm probably leaving out some things cause I've done most of it at like 4am. I can attach my dxdiag but it wont let me attach my lastcrash text files, I get this error "Correct the highlighted errors and try again. The attachment's lastcrash.txt content type (text/plain) does not match its file extension and has been removed."
@mrawesome33333 How did you do a fresh install of the graphics driver? I ask because your dxdiag lists two crashes of the driver, so if you didn't use DDU to remove the driver, I'd start there:
Given that the dxdiag crashed while running, I'd also run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
It's also worth checking the CPU and GPU temperatures under load and running a couple of stress tests. I'd suggest doing this with any new computer, especially a high-end gaming system, since you want to find any problems early. I use hwinfo myself, which is free and records almost everything; you can ignore most of the data if you're only concerned about temperatures. For the stress test, the free demo of 3DMark comes with Time Spy, and running it a few times back to back should reveal any issues. A crash would be bad, obviously, as would a CPU temp close to 100º C or a GPU temp over 80. Let me know if you want more specific instructions.
If that doesn't or didn't help, please undo any overclocks you've set up, including XMP mode for the memory. Even if you didn't do any of this yourself, CyberpowerPC may have, so check the documentation you received, or call the company. In particular, a CPU overclock can affect every single facet of the system and produce all kinds of random-seeming errors when the hardware is under load. But an unstable GPU overclock can be a problem as well, as can an overly ambitious XMP profile.
Reseting the BIOS would remove any overclock but also might be a more drastic step than you want to take right now, unless of course you're familiar with the settings you might want to adjust later. But some motherboards will let you save a particular BIOS configuration, meaning you could save this one, reset the BIOS entirely, and revert later if it didn't help.
By reseting the BIOS, I mean pulling the battery and waiting a minute, or shorting the JBAT prongs. Your board's manual should have instructions and a diagram.
If all this sounds a bit drastic, I guess it is, but then you have a new high-end computer that can't even run Sims 4. This could be a software problem too, but you've covered the usual troubleshooting steps for that, so at the very least, looking into hardware temps and running a stress test are the logical progression.
