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TheMelodyPheles's avatar
TheMelodyPheles
5 years ago

Sims 4 corrupting internal hardrive ( I need Advice)

So in April I had gotten a new refurb. computer and downloaded The Sims 4. At the time I was running on Win.10. I after downloading and playing for a while I experienced a crash and had to restart my...
pc
TheMelodyPheles's avatar
TheMelodyPheles
5 years ago
@puzzlezaddict so now memory is being taken over by the sims and causes it to crash before we even load up .
info:

Problem Event Name: BEX64
Application Name: TS4_x64.exe
Application Version: 1.75.125.1030
Application Timestamp: 609ca104
Fault Module Name: StackHash_939c
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 939c
Additional Information 2: 939c912c219158213ce6df30e78bbad5
Additional Information 3: 3476
Additional Information 4: 34761dd609456dd25ad80d15abac3f44
  • TheMelodyPheles's avatar
    TheMelodyPheles
    5 years ago

    i really dont feel comfortable putting my computers info out there.... 

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @TheMelodyPheles  There's nothing in a dxdiag that could be used to identify you or your computer, unless you happened to pick a really specific machine name.  (You can delete that if you want; it's right at the top of the dxdiag.)  If you're not willing to post the info, then no one here can help you: without something to go on, we'd all be guessing and almost certainly wasting our and your time.

      The other alternative is to take the computer to a shop and get it tested by a professional.

      • TheMelodyPheles's avatar
        TheMelodyPheles
        5 years ago
        Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.200102-1707)
        Language: English (Regional Setting: English)
        System Manufacturer: Dell Inc.
        System Model: Precision M6500
        BIOS: Phoenix ROM BIOS PLUS Version 1.10 A10
        Processor: Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz (8 CPUs), ~1.6GHz
        Memory: 8192MB RAM
        Available OS Memory: 8116MB RAM
        Page File: 3162MB used, 13068MB available
        Windows Dir: C:\Windows
        DirectX Version: DirectX 11
        DX Setup Parameters: Not found
        User DPI Setting: Using System DPI
        System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
        DxDiag Version: 6.01.7601.17514 64bit Unicode

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