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@panther1977_1 Thanks for the dxdiag, which doesn't show anything obvious that explains the Sims 4 crashes. It does however list a number of generic Windows update errors, so it's best to clean those up. Please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Try again to play, and if you get another crash, look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after you ran DISM and sfc. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
- panther1977_12 years agoNew Rookie
"Windows Resource Protection did not find any integrity violations. " That is the message I received after doing the "sfc/scan now"
- panther1977_12 years agoNew Rookie
Source
Host Process for Windows ServicesSummary
StoreAgentInstallFailure1Date
3/16/2024 9:50 AMStatus
Report sentProblem signature
Problem Event Name: StoreAgentInstallFailure1
ClientAppId: Update;GamingServices
HResult: 80073d02
OSVersion: 22621
OSRevision: 3296
DeviceClass: Windows.Desktop
ProductHash: N
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033Extra information about the problem
Bucket ID: 378e0771bd4f2a95925f5151883c8cdb (1323866226090085595)- puzzlezaddict2 years agoHero+
@panther1977_1 This error happened at exactly the time Sims 4 crashed? It shouldn't have anything at all to do with the game. Still, try playing with your computer offline. You can sign into the EA App and put it in offline mode, then disconnect your computer from the internet before pressing Play.
- panther1977_12 years agoNew Rookie
Finally was able to see what has been crashing but I still don't know what to do. I hope you can help me.
Source
EASummary
Stopped workingDate
3/22/2024 8:42 PMStatus
Report sentDescription
Faulting Application Path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exeProblem signature
Problem Event Name: APPCRASH
Application Name: EADesktop.exe
Application Version: 13.152.0.5665
Application Timestamp: 65ef67ec
Fault Module Name: StackHash_4a96
Fault Module Version: 10.0.22621.3235
Fault Module Timestamp: a2c4352c
Exception Code: c0000374
Exception Offset: PCH_EB_FROM_ntdll+0x000000000009FEC4
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 4a96
Additional Information 2: 4a961245a452687b06e981f79059a7a1
Additional Information 3: f422
Additional Information 4: f422d28775ba694088f4214e191bcd00Extra information about the problem
Bucket ID: 837ad9fa30774f16301eba27f691e7f8 (1161570434711414776)
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