Sims 4 Crashes during gameplay on PC
Just updated graphics, windows 11 and the Sims 4 update. Game crashes randomly at gameplay. It makes a sound and then everything stops moving. The pointer still moves around but you can't select anyt...
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@panther1977_1 Right, that's an EA App crash, which would explain the Sims 4 crashes as well. Please uninstall the EA App with Revo Uninstaller (the free version is fine), which is the most thorough way to remove it and all its associated hidden files. Restart your computer, reinstall the App, and try again to play.
If that doesn't help, try putting the EA App in offline mode before launching Sims 4. The game should still work fine, minus the Gallery; this is just about the App itself.
If you get another crash, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
I have done what you said, I uninstalled EA app, reinstalled and it still crashes. I have played offline and it worked for about a week and now same crap again. I don't understand because I didn't have this issue for years and all of a sudden, this is happening all the time. I start the game and not even five minutes, it is crashing. It's stuck where I can't save and then I have to turn off my laptop to get out the game. What can I do to fix this, I don't have a slow computer so I am not understanding these crashes.
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- EA_Cade11 months ago
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