Sims 4 Crashes during gameplay on PC
Just updated graphics, windows 11 and the Sims 4 update. Game crashes randomly at gameplay. It makes a sound and then everything stops moving. The pointer still moves around but you can't select anyt...
Forum Discussion
@panther1977_1 Right, that's an EA App crash, which would explain the Sims 4 crashes as well. Please uninstall the EA App with Revo Uninstaller (the free version is fine), which is the most thorough way to remove it and all its associated hidden files. Restart your computer, reinstall the App, and try again to play.
If that doesn't help, try putting the EA App in offline mode before launching Sims 4. The game should still work fine, minus the Gallery; this is just about the App itself.
If you get another crash, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
Source
Windows
Summary
Hardware error
Date
5/8/2024 11:49 AM
Status
Not reported
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffd80bda204460
Parameter 2: fffff801b10d86e0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_22621
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033
Description
Faulting application name: ctfmon.exe, version: 10.0.22621.1, time stamp: 0xf4b8fb49
Faulting module name: InputService.dll, version: 10.0.22621.3527, time stamp: 0x305fcc5a
Exception code: 0x00000675
Fault offset: 0x00000000000dc245
Faulting process id: 0x0x1F88
Faulting application start time: 0x0x1DAA13AC8F6AE06
Faulting application path: C:\WINDOWS\system32\ctfmon.exe
Faulting module path: C:\WINDOWS\system32\InputService.dll
Report Id: 78d0940e-3df3-41e0-af5e-cbbae9749602
Faulting package full name:
Faulting package-relative application ID:
The program TS4_x64.exe version 1.106.148.1030 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
These are the latest issues I have been having. I've updated my graphics driver, uninstalled, reinstalled the EA app, repaired all my sims 4 games, and nothing is working.
@panther1977_1 I apologize for the late reply. I took a break from answering Sims 4 threads and am only now catching up.
The LiveKernelEvent 141 is a crash of the graphics driver, likely (but not certainly) the Nvidia driver. Since that's relatively simple to address, please do so, specifically with a clean uninstall and reinstall of the driver, as described here:
You can get a fresh copy of the newest Nvidia driver here:
https://www.nvidia.com/Download/driverResults.aspx/224484/en-us/
The driver should work fine, but if not, take your laptop back online and let Windows find an appropriate driver, then restart again.
If you get another crash, please try playing in windowed mode. Switch to it through the graphics options, then quit and reload Sims 4.
I’ll try that. Thank you.
So after all that I started the game in windowed, not even 4 min. It crashed. I went into device manager, display adapters and my Nvidia graphic driver disappeared. That is what is crashing my game. So the question is, why does a graphic driver that came with my system repeatedly crash and it disappears as if it was never there. I am so sorry to keep bugging you about this and I wish I knew what to do to fix this. I just want to play my game in peace.
@panther1977_1 You're not bugging me at all. So you're saying that in the Device Manager, under Display adapters, you only see the Intel graphics chip, nothing else? And this is still true after a couple of restarts of your computer?
If so, use Display Driver Uninstaller to remove both graphics drivers, if the Nvidia driver is still there, or only the Intel driver if it's not. (The Nvidia driver should be removed first, then the Intel driver.) But this time, while still offline, download and run this driver package for the Surface Book 3:
https://www.microsoft.com/en-us/download/details.aspx?id=101315
The installer should only install the missing drivers, in this case both graphics drivers, after which point you can restart again, go back online, and see whether the GPUs both appear in the Device Manager.
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