Sims 4 Crashes during gameplay on PC
Just updated graphics, windows 11 and the Sims 4 update. Game crashes randomly at gameplay. It makes a sound and then everything stops moving. The pointer still moves around but you can't select anyt...
Forum Discussion
@panther1977_1 Have you installed the newly-released firmware package for your Surface?
https://www.microsoft.com/en-us/download/details.aspx?id=101315
Rather than simply installing it, please let me know which package you currently have installed, in case it matters here.
- Device information:
- Device name: MECHIAGAMING
- Serial number: 019193503157
- Surface model: Surface Book 3 Model 1899 i7
- SAM: 10.503.139.0
- UEFI: 19.101.140.0
- App version: 61.24040.89.0
- BIOS Version/Date: Microsoft Corporation 19.101.140 04/11/2024
- Touch driver: 4.0.211.139
- Wi-Fi driver: 23.30.0.6
- Edition: Windows 11 Home
- OS build: 22621.3593
- Processor: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz
- Installed RAM: 16 GB
- Storage size: 56 GB free of 237 GB
- GPU: Intel(R) Iris(R) Plus Graphics NVIDIA GeForce GTX 1660 Ti with Max-Q Design
- Screen resolution: 3240 x 2160
Not sure what to look for so I copied this from the Surface app for my computer
Community Highlights
- EA_Cade11 months ago
Community Manager
