Sims 4 Crashes during gameplay on PC

@panther1977_1  Your other post might have been flagged as spam, which happens for bad or inexplicable reasons sometimes.  At any rate, did installing the new firmware help?

No it did not help. I was told by Nvidia techs that because I am getting a code 43, my computer may need to be repaired. This makes no sense to me. I have done everything, followed everything you had me try. All I am trying to do is keep my Sims 4 game from Crashing and it keeps happening. This time I got a code 47. 

@panther1977_1  Error code 43 means there's a problem with the device in question, and 47 means that Windows is trying to remove the device.  It does seem from what we've seen here that your Nvidia GPU may be faulty, but that's not something that anyone can diagnose definitively over the internet, just guess is more or less likely based on symptoms.  That's why I was asking about hwinfo and benchmarks: to look for signs of a problem that were more specific than Sims 4 crashing.

I unfortunately don't have any other suggestions here aside from having the laptop examined by a professional, in person.

Well I definitely appreciate all your help. I will be taking it somewhere to get examined. Thanks again.