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Anonymous's avatar
Anonymous
11 years ago

Sims 4 crashes on startup

So the game has been running fine for a few weeks, no issues, but all of a sudden today it crashes right on the "Maxis" screen and I cant get past it. I've tried repairing the game, my video drivers are up to date, and I meet the minimum requirements, so I'm not sure what I may be missing and I'd hate to do a full reinstall. Any advice

dxdiag:

http://pastebin.com/axKrV9Cj

error information from windows:

Problem signature:
Problem Event Name: BEX
Application Name: TS4.exe
Application Version: 1.0.732.20
Application Timestamp: 54235775
Fault Module Name: StackHash_68a9
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: ffff0040
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 68a9
Additional Information 2: 68a9e4f1b457d83deaf98a450aeedf63
Additional Information 3: 36e3
Additional Information 4: 36e3c77c23b4a0b65d57519036bcf097

12 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey there! 

      

    This thread's getting old, so we're closing it to avoid any necroposting. If you have more questions or want to keep the chat going, please start a new thread! That way, things stay neat and tidy, and everyone can join in. 

     

    Thanks,

    EA_Pulsar

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