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isurani's avatar
isurani
3 years ago
Solved

Sims 4 crashes past Create A Sim

Hi. Asking this bc I have nowhere else to turn rn The Sims 4 will not progress past create a sim. I can select a lot for my sim to live, but then the loading screen will lag and my game will crash...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @isurani  It looks like you increased the page file size by even more than I suggested.  That's fine in theory, but in practice, it means your hard drive is almost completely out of space, with just 12 GB left.  So plese try clearing another 20 GB or so before you do anything else.

    Since DISM couldn't run properly and sfc failed to repair some corrupt files, I'd strongly suggest running a repair install:

    https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

    You can download an ISO onto your computer and use that, but you'll need more free space than you currently have.  Or you can use a USB stick.  But either way, it's still best to have more space on your C drive: I wouldn't let it get below 25 GB free under any circumstances, although it's okay if it's below that after you've created the ISO since you'll just be deleting that when you're done.  (Do make sure to delete it when you're done.)

    The repair install process allows you to keep all your data, but if you get to step 13 and do NOT see the option to keep your personal files, back out of the process and start over.

isurani's avatar
isurani
3 years ago

unfortunately, it's still crashing.

running the verification i got this

"Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see https://go.microsoft.com/fwlink/?LinkId=243077."


and then

"Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag."


here is my next DxDiag. thank you for all the help regardless.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@isurani  It looks like you increased the page file size by even more than I suggested.  That's fine in theory, but in practice, it means your hard drive is almost completely out of space, with just 12 GB left.  So plese try clearing another 20 GB or so before you do anything else.

Since DISM couldn't run properly and sfc failed to repair some corrupt files, I'd strongly suggest running a repair install:

https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

You can download an ISO onto your computer and use that, but you'll need more free space than you currently have.  Or you can use a USB stick.  But either way, it's still best to have more space on your C drive: I wouldn't let it get below 25 GB free under any circumstances, although it's okay if it's below that after you've created the ISO since you'll just be deleting that when you're done.  (Do make sure to delete it when you're done.)

The repair install process allows you to keep all your data, but if you get to step 13 and do NOT see the option to keep your personal files, back out of the process and start over.

  • isurani's avatar
    isurani
    3 years ago

    this worked! it must have been a problem with my windows itself. thank you so much for all your patience and quick responses to the issue, i'm really happy to be able to play.

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