Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
Please either use pastebin.com and put the link here or use spoiler tags.
(edit: could you also please use a more readable font. It's a bit hard to read for me)
I hope this is done correctly, I'm a visual learner, so sometimes I get steps wrong. If it is, I'm sorry, and I'll be more than willing to fix it.
Part 1:
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System Information
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Time of this report: 1/26/2015, 11:24:51
Machine name: MININT-9NJH198
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron N5110
BIOS: BIOS Date: 08/03/12 11:06:40 Ver: 04.06.04
Processor: Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz (4 CPUs), ~2.1GHz
Memory: 6144MB RAM
Available OS Memory: 6052MB RAM
Page File: 2619MB used, 9481MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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