Sims 4 Crashes
1. Sims 4 randomly crashes to a black or white screen. I have to reboot desktop. 2. Reliability monitor shows two of the below errors A problem caused this program to stop interacting with Windows....
Forum Discussion
It still crashes. I see this entry in the monitor related to my graphics card?
Problem Event Name: BEX64
Application Name: NVDisplay.Container.exe
Application Version: 1.28.2851.9944
Application Timestamp: 5edfa063
Fault Module Name: NVDisplay.Container.exe
Fault Module Version: 1.28.2851.9944
Fault Module Timestamp: 5edfa063
Exception Offset: 000000000005d975
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 08c6
Additional Information 2: 08c61db67294d26684816250d20f7c7c
Additional Information 3: 46fc
Additional Information 4: 46fc050dfd48b287ee1878a65ea4fdca
I turned off origin in game and will see what that does.
@abc1190706171 That's definitely related to your Nvidia graphics driver, and the approach at this point is to do a clean uninstall and reinstall of the driver. Given the error, this is a good idea regardless of how Sims 4 runs. Download Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3403
Download a fresh copy of the newest driver:
https://www.nvidia.com/Download/driverResults.aspx/167421/en-us
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Nvidia if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode. Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.
Reboot again, go back online, and see whether the game crashes again. If it does, another Reliability Monitor entry would be useful.
Did the driver per your instructions. Game crashes. Reliability only shows numerous windows errors for livekernel.
I moved the sims4 folder out and the game works so far.
@abc1190706171 If you get another crash in the clean folder, I'd be interested to see what new error(s) you get in the Reliability Monitor. LiveKernelEvents are serious errors, and the specific error code (the number after the "LiveKernelEvent") indicates the type of error being reported, so the info would be useful to see.
These are from prior to the clean install of the graphics driver. My kid didn't like playing a new game so we got rid of the new folder created and put the original one back and game crashed.
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0xfffff80321971358, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 267b09ae-3df9-4926-9a81-53cd51af1983.
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffa08e4830e010
Parameter 2: fffff8075080372c
Parameter 3: 0
Parameter 4: 2d4
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffe6089fe41010
Parameter 2: fffff80531bb2298
Parameter 3: 0
Parameter 4: 38c
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffe08935173010
Parameter 2: fffff80629872298
Parameter 3: 0
Parameter 4: 210
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff8287f2ff3460
Parameter 2: fffff80019272298
Parameter 3: 0
Parameter 4: 2970
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffdb075ffcb010
Parameter 2: fffff80689872298
Parameter 3: 0
Parameter 4: 1ccc
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffa88708199010
Parameter 2: fffff80116722298
Parameter 3: 0
Parameter 4: 27c4
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffdb8146561010
Parameter 2: fffff80060e12298
Parameter 3: 0
Parameter 4: 2648
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffb38f574dd1f0
Parameter 2: fffff80262f52298
Parameter 3: 0
Parameter 4: 408
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033Problem Event Name: BlueScreen
Code: 133
Parameter 1: 1
Parameter 2: 1e00
Parameter 3: fffff80321971358
Parameter 4: 0
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033
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