@abbydebz101 There could be any number of reasons, but the first suspect is your computer's low amount of memory. 4 GB isn't a lot, and not always enough for Sims 4, especially post-November update. That doesn't mean you can't play at all, just that a more well-progressed save, which uses more RAM than a new one, might crash soon after you load it.
While you're playing, you can open the Task Manager and see how much memory is being used overall. There are ways to try to keep RAM use down; let me know if it looks like this is the problem. But the crashing could also be related to any number of other issues. It would be helpful to see another dxdiag now that you've wiped your laptop; there might be new information listed about the crashes.
Here's a new DxDiag. Uninstalled the whole lot yesterday because I got so frustrated with it, but trying again today.
