Sims 4 Crashing in Live Mode 7/1/2024
Which language are you playing the game in? US English How often does the bug occur? Every time What is your current game version number? PC:1.107.151.1020 What expansions, game packs, and stu...
Forum Discussion
@puzzlezaddict No mods/CC, clean user folder.
Just did the windows repair thing, everything went well it seems but unfortunately the problem with The Sims 4 remains unsolved.
The new crash report after the repair. Again with no mods/CC and clean user folder.
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_DX9_x64.exe
Application Version: 1.107.151.1020
Application Timestamp: 665a58a3
Fault Module Name: TS4_DX9_x64.exe
Fault Module Version: 1.107.151.1020
Fault Module Timestamp: 665a58a3
Exception Code: c0000005
Exception Offset: 00000000012c0734
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 7e23
Additional Information 2: 7e23c60f1508d05736fd79f3955ed16d
Additional Information 3: 3f7b
Additional Information 4: 3f7bc23af649a8707791477b86c1687d
Extra information about the problem
Bucket ID: 435e0c4d37399e7937d4225556b72480 (1717035107857409152)
I've decided to run some more basic tests after the OS repair incase it's different. What I've found is that now the Fault Module Name is a sims .exe file instead of a .dll, I think that's progress?
Anyways I've logged all my attempts and what I did between attempts. Hope this helps!
I decided to try a clean boot and it seems like it fixed it, I added some mods/CC and that seems to break it again. I created another document of my changes and crash reports.
I am having a similar issue and I can't seem to find a thread that fully resolves the issues. I have uninstalled and reinstalled my Sims 4 game 5 times, I have checked if I had corrupted files and I didn't. I have scanned my computer multiple times and checked if there was an update out for the Sims 4 (which there is not). I have followed the steps listed in these posts but I can't seem to find a permanent solution. The only time the game works is with just the base game and my packs.
@Sevreign The BlueScreen is also an access violation, which could still mean almost anything. But the next question is whether you've overclocked any components of this PC, even the memory, and if so, whether it helps to run everything at stock speeds. Please test and let me know both how Sims 4 works and whether you get another BSOD.
If you ordered this computer from a system integrator, it may have come with one or more components overclocked, especially the RAM. In case you're not aware, reverting RAM to stock speed is as simple as clicking the XMP button in BIOS. For other components, you may need to do some digging, but you'll know where to look if you applied the overclock yourself.
If none of this helps, please let me know what memory modules you have installed, by part numbers, which are printed on the modules themselves.
@puzzlezaddict I haven't overclocked any parts and they don't seem to be.
My RAM is: Kingston KF560C40-16
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