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Anonymous's avatar
Anonymous
11 years ago
SolvedApproved

Sims 4 crashing in live mode

Sims 4 sometimes crashes in live mode when I change speed. It can happen the 2nd time I change speed, 3rd time 4th time, etc. I cannot play for more than 30 min before the game crashes. It may also crash when I change to a different sim in my household or when I move the camera around too much.  My system meets all the requirements and I have tried deleting unplayed households, but the game still crashed. I tried reinstalling, repairing, turning it to offline mode, disabling Origin in game. None of these methods work.

Before this problem, the game keeps crashing when my sims travels and I solved this problem by moving that household from Willow Creek to Oasis Springs.  All of these crashing problems might have started occurring when I had to reinstall Origin and Sims 4 after my dad uninstalled them. Or it might have been the recent update that caused it because both events occurred on the same day.

Edit: As I try to play it more, it seems like the crashing is completely random and it crashes no more than a minute into the game (in live mode). I can go on CAS and build houses just fine.

16 Replies

  • CMeki's avatar
    CMeki
    Hero (Retired)
    8 years ago

    @MiseryMalice

    Your graphics drivers are from 2013-09-25, they really need an update. Even if you have windows 8.1 you should be able to find one.

    http://support.amd.com/en-us/download

    If you don't know what to get, use the program that finds it for you 🙂

    Also your dxdiag is not complete I cannot see what processor you have, try to make a new dxdiag?
    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    You have this problem "RADAR_PRE_LEAK_64", sometimes, (as well as a lot of APPCRASH) which I googled and people are saying that is had to do with memory. Your ram is a bit boderline (almost too little). Try closing down everything else running on your computer, also background programs like onedrive, skype etc, to see if the game is able to run any better.

  • I've looked into my pc settings and found out what processor I have. Its AMD E1-2100 APU 1.00 GHz. 

  • CMeki's avatar
    CMeki
    Hero (Retired)
    8 years ago

    @MiseryMalice

    Oh okay yes your processor does not meet minimum requirements :/

    I'm sorry, you'll probably have to get a new computer or try to get a refund ☹️

  • ahhh thank you. I kinda figured so but I'll be getting a gaming laptop when I have the money. The one I have right now isnt really meant to be a gaming laptop but I can play some games on it. Thanks for the help though! 🙂