Sims 4 Crashing With New Computer / RTX 2060
Hi All,
Really at my wits end here. I purchased an HP Omen 30L with the NVIDIA RTX 2060 to replace my old home built computer that was running an AMD FX-8320. The game ran BEAUTIFULLY on that dinosaur, but alas my motherboard started having issues so instead of rebuilding I just purchased a computer, ready to go. Or so I thought.
I cannot for the life of me get the game to run properly on this new computer. I've been browsing the internet for hours, trying different things. I ran a different game for a few minutes (I'll be honest it was Skyrim) and had no issues, and I can make Sims 4 crash every time if I try. I started from a brand new install of Sims 4 with transferred saves from my old computer. I open the game, select a save and any household that I try to enter, the game crashes right after the load screen completes and my computer restarts. Ok. So I removed all those files and restarted the game, had it generate a new Sims 4 file in my documents and still does the same thing with a new household trying to move into a new house (CAS works no problem). Uninstalled Sims 4, made sure everything was deleted, reinstalled only the base game, no packs or DLC (I've never ran any CC) and it does the same thing. Made sure my drivers and BIOS are updated, ran a repair on the game through Origin, checked my config files to make sure my graphics card was recognized and the whole 9 yards. I downloaded the Legacy Edition and tried running it in 32-bit but the game wouldn't even boot (does that matter?). I even turned off all my Razer Synapse applications, still no difference.
I followed this thread after reading the steps a thousand times:
https://answers.ea.com/t5/Technical-Issues-PC/The-Sims-4-crash-after-installing-new-gpu/td-p/9305742
I uninstalled the game and reinstalled only the base game after installing the drivers but unfortunately it made no difference.
Does anyone have any thoughts or suggestions?
PS. I do not have Reshade
@MrsStruts Some of the errors in your dxdiag reference a component of DTS APO4 Service, which is [takes a moment to google] audio software that may have come pre-installed on your computer. Try killing the service in the Task Manager before you play and see whether it makes a difference. At worst, your audio doesn't work at all, but then you can just reboot your computer and the service will restart as well.
If that doesn't help, try playing in a clean boot:
https://www.windowscentral.com/how-clean-boot-windows-10
If that doesn't help either, try playing while your computer is completely offline. You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
By the way, are you saying you did a clean uninstall and reinstall of the graphics driver? Your driver is from July, so it seems like either you reinstalled the version provided by HP or Windows installed one for you. The driver should still work fine, as long as it's not corrupt; I'm just asking so I know whether you've already reinstalled it.
