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ByrdOfParadise's avatar
ByrdOfParadise
3 years ago
Solved

Sims 4 crashing without error message

The game is launching fine and I can stay on the title screen with no issue. However, I can only get maybe 10-15 minutes in cas before the game closes itself down.

I have tried uninstalling and reinstalling both Sims 4 and Origin, repairing the game through origin, installing the "stay still" mod in cas, removing all mods/cc, moving all the games files onto a external hard drive and nothing has worked.

I tried reinstalling it again recently after not playing in months and it worked!! For maybe half an hour before crashing again and this time I got an error message from origin itself.

I'm just wondering if this is an issue with the game, origin or my PC itself?

EDIT: DxDiag added.

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @ByrdOfParadise  Please do a clean uninstall and reinstall of the graphics driver, as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    Please download a fresh copy of the newest Nvidia driver.

    If that doesn't help, I'd like to see the last couple crash dumps from your computer.  Open a File Explorer window and enter this in the address bar:

    C:\Windows\Minidump

    For the most recent two or three files, right-click them and select Copy, then right-click on your desktop and select Paste.  From there, you can zip them together, upload the .zip to the free filehosting site of your choice, and link it here.

    I'd also like to see the results of some hardware monitoring.  Please download hwinfo (it's free) from here:

    https://www.hwinfo.com/download/

    You don't need to install anything; just choose the portable version, unzip it, and launch it from Downloads or wherever you want.  If you would like to install it, be sure to click the button for hwinfo itself, not for lansweeper.

    Restart your computer, launch hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + sign to start logging.  Wait five minutes, then launch Sims 4 and play until it crashes.  Even if your entire computer crashes too, the log should be intact up until that point.  You can upload this along with your crash dumps, but please either leave it in .csv format or zip it separately.  If you want to open the file—Excel should be able to read it—please don't do so until after you've uploaded a copy, or else the program you use may corrupt the file to the point where my log reader can't analyze it properly.

7 Replies

  • ByrdOfParadise's avatar
    ByrdOfParadise
    3 years ago
    @puzzlezaddict I've installed the new driver and it's still crashing.

    I think the issue is the pc is just too old. It can't even run windows11 lol Thank you for the help though.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @ByrdOfParadise  Your computer is definitely not too old to be running Sims 4.  If you still want to troubleshoot, please post a new dxdiag, one you've run after installing the new driver and trying to play at least once.

    Please also let me know if you've ever used ReShade, GShade, or another tool that alters in-game graphics.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @ByrdOfParadise  Please do a clean uninstall and reinstall of the graphics driver, as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    Please download a fresh copy of the newest Nvidia driver.

    If that doesn't help, I'd like to see the last couple crash dumps from your computer.  Open a File Explorer window and enter this in the address bar:

    C:\Windows\Minidump

    For the most recent two or three files, right-click them and select Copy, then right-click on your desktop and select Paste.  From there, you can zip them together, upload the .zip to the free filehosting site of your choice, and link it here.

    I'd also like to see the results of some hardware monitoring.  Please download hwinfo (it's free) from here:

    https://www.hwinfo.com/download/

    You don't need to install anything; just choose the portable version, unzip it, and launch it from Downloads or wherever you want.  If you would like to install it, be sure to click the button for hwinfo itself, not for lansweeper.

    Restart your computer, launch hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + sign to start logging.  Wait five minutes, then launch Sims 4 and play until it crashes.  Even if your entire computer crashes too, the log should be intact up until that point.  You can upload this along with your crash dumps, but please either leave it in .csv format or zip it separately.  If you want to open the file—Excel should be able to read it—please don't do so until after you've uploaded a copy, or else the program you use may corrupt the file to the point where my log reader can't analyze it properly.

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