2 years ago
sims 4 crashing
When I open my sims 4 game it loads for two seconds then goes back to the EA app. I've done a lot of things to help but it still keeps doing the same thing
It launched for 2 seconds then closed out.
@mizzmclamb The Sims 4 crashes in your dxdiag reference a component of Windows that is probably not corrupt itself. It's more likely that some other resource that interacts with it is corrupt. Still, please start with a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Next, please clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair the game: open your App game library, click Sims 4, and select Manage > Repair.
Try again to play, and if you get another crash, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to play Sims 4, specifically after repairing. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
it doesn't say "DISM.exe /Online /Cleanup-image /Restorehealth"
it says "Microsoft Windows [Version 10.0.22631.3296]
(c) Microsoft Corporation. All rights reserved.
C:\Windows\System32>"
@mizzmclamb You're supposed to copy the command, paste it into the PowerShell window, and click Enter.
ignore the post before this one these are the details
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.105.345.1020
Application Timestamp: 65e7da79
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.22621.3235
Fault Module Timestamp: 2b72307b
Exception Code: 20474343
Exception Offset: 0000000000065b0c
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: b950
Additional Information 2: b950bf34b4beddf90ec64967d0307f03
Additional Information 3: f591
Additional Information 4: f591d7418505f497fcfc48e5450e06f0
Extra information about the problem
Bucket ID: cd6854ed4e45efd7ad100002c23b1142 (2094173838575866178)
Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\WINDOWS\system32>
this is the screenshot of the details