Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
i got to the point where i was supposed to put my saved game back. It works just fine in a new game, but now i can't find my saved one(the one I was originally having problems with). Not sure why, maybe I did something wrong in the process?
Did you put all the files from the saves folder back and it's not appearing on the load menu ?
Okay, I see what i was doing wrong. I did not put the save game back after I started a new game. I see what is crashing my game. It is the options.ini. It is working fine without it. Do I need it for anything, because it is not a folder it looks like a picture and in the top left corner it says exec.
If you remove it, the game will create a new one.
So if the one you had was causing crashes, you can delete that and just use the new one.
The file has all your options settings stored. Such as your graphics and audio.
my game wont even start after i installed cc. it came up with the origin not installed error. and it stayed the same even after i had removed all the cc from the mods folder. i even tried deleting the mods folder altogether but my game still wont start.
It seem that you somehow uninstalled Origin. Download it from here and install it:
