Forum Discussion

Anonymous

9 years ago

Sims 4 crashing/freezing even after removing CC/Mods.

So i have been playing sims 4 for a while now. I had downloaded some CC/Mods to my game and started to experience some issues with crashing and the game not responding. I was thinking that maybe it w...

crinrict

Hero+

9 years ago

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files and make a backup.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

Options.ini (or just re-set all your settings manually)
Tray Folder
Screenshots/Videos/Custom music
Rest of the save games (leave out slot_00000001.save which is the autosave)
Custom content like clothing, hair, skins, make up ....
Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Anonymous

9 years ago

i got to the point where i was supposed to put my saved game back. It works just fine in a new game, but now i can't find my saved one(the one I was originally having problems with). Not sure why, maybe I did something wrong in the process?