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aliciabuche's avatar
aliciabuche
2 years ago
Solved

Sims 4 download - Visual C error

Hello, I'm trying to download the sims 4 on my new computer. From the Epic Games launcher, the EA app is opened and I click to download Sims4 but once the download bar is full and they are doing th...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @aliciabuche  You can in fact uncheck any and all DLC in the installer window, and thus (temporarily) avoid installing the content.  I doubt it will help though.

    The problem may be the security settings your company has imposed.  I don't know how to prove it and am not suggesting you go poking around in the security settings, if that's even possible, but the fact that this happened on a previous computer as well makes this highly likely.  It also means that you probably can't get around the issue on your own, so unless someone from your IT department wants to help, there may be nothing you can do as far as the EA App is concerned.

    What you can try is installing Sims 4 through Steam.  You may or may not encounter the same issue, depending on the security settings and how Steam itself goes about verifying or modifying certain dependencies.  I remember another player once saying they could elect to bypass installing DirectX 9 when it was a problem, but that was years ago and happened with Sims 3, so I don't know whether it applies here.   But it might—if you get the same error, you might be able to tell Steam to skip the step and finish the install.

    If you install Sims 4 through Steam, you can still install any packs you own in the EA App.  Once the base game is installed, open your App game library, click Sims 4, select Manage > Manage add-ons, and download only your packs, not a second copy of the base game.

aliciabuche's avatar
aliciabuche
2 years ago

HI again @puzzlezaddict ,

Thanks for trying to help me it's very kind.

I tried to uninstall the EA app and download it again + execute as an administrator.

Still the same error message.

Could it be because there is an add-on to install ? It's written that they want to add "The Sims 4 get to work" I don't care about this add-on, would it be possible to by pass it ?

for windows I think it will be complicated to make a new install. This computer belongs to my company and the process takes something like 4/5 hours and can't be done alone.

Can it be link to windows ? 

I also tried on my previous computer 3 months ago and I got the same message. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@aliciabuche  You can in fact uncheck any and all DLC in the installer window, and thus (temporarily) avoid installing the content.  I doubt it will help though.

The problem may be the security settings your company has imposed.  I don't know how to prove it and am not suggesting you go poking around in the security settings, if that's even possible, but the fact that this happened on a previous computer as well makes this highly likely.  It also means that you probably can't get around the issue on your own, so unless someone from your IT department wants to help, there may be nothing you can do as far as the EA App is concerned.

What you can try is installing Sims 4 through Steam.  You may or may not encounter the same issue, depending on the security settings and how Steam itself goes about verifying or modifying certain dependencies.  I remember another player once saying they could elect to bypass installing DirectX 9 when it was a problem, but that was years ago and happened with Sims 3, so I don't know whether it applies here.   But it might—if you get the same error, you might be able to tell Steam to skip the step and finish the install.

If you install Sims 4 through Steam, you can still install any packs you own in the EA App.  Once the base game is installed, open your App game library, click Sims 4, select Manage > Manage add-ons, and download only your packs, not a second copy of the base game.

  • aliciabuche's avatar
    aliciabuche
    2 years ago

    Hi @puzzlezaddict ,

    Thanks a lot for your help, you're a real hero :D

    So I could finally download and install the game !!

    Here are the steps and the error I faced so it might help other people later :

    - nothing worked with the EA app so as you said I tried to use steam

    - steam website wasn't accessible(c'ant reach error)>> I tried several things and one of them was to add it to my trusted sites list. It worked once and I could download the file. I don't know why but after it wen't back to the can't open error.

    - I got the exe file but I couldn't install it. I received the "Steam Needs To Be Online To Update" message. I tried all steps on the following link but it was a failure : https://thegeekpage.com/steam-needs-to-be-online-to-update-error/

    - Finally I tried to disconnect from my VPN and it worked

    Then It launched the EA app and i Could proceed to the sims install on it.

    So now I'm finally able to launch and play the sims.

    Thanks again for all the time you took to help me 🙂

  • nicnac9600's avatar
    nicnac9600
    2 years ago

    I have been trying to download my sims 4 with add Ons and it just keeps saying download error I did the three steps and still nothing please can some help me or tell me what to do that works my laptop is brand new I have no downloads and my laptop is a gaming laptop. help me please!

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