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hxymxnx's avatar
hxymxnx
2 years ago

Sims 4 download causing Bluescreen?

Hi, I'm reaching out here as a last resort- I've contacted microsoft thinking it was an issue with my computer (since it's a little older now) but they haven't found anything and through all my research I haven't found any help.

I have had the sims 4 on my laptop for ages, recently deleted it for space reasons and am trying to put it back on. I reinstalled the EA app, clicked download and my computer bluescreened. Weird, as my computer has never done this before. I restarted everything and didn't touch the EA app, went on my browser (firefox) to do some work where I then tried to download a font, clicked download and my computer bluescreened again. Now I'm really concerned.

I went so far as to completely reinstall windows 10, backed up all my files etc. My computer seems to be running fine, the tech support at microsoft say updating it should have fixed it. I go to download sims 4 again, bluescreen. And now it's bluescreening as soon as the EA app opens, and I can't seem to get it to stop. Is this game giving me a virus?? Seems unlikely- is this a known issue from the new patch? Please help, I just wanted to play this game but I'm thinking I won't be able to again?? Any insight would be super helpful.

The bluescreen codes I've been getting are:

-PAGE_FAULT_IN_NONPAGED_AREA

-SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (what failed: bcmwl63a.sys)

My computer stats are:

Processor Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz 2.50 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID 6194AE4D-FD88-40FC-8FD6-75F9D2310D64
Product ID 00326-10000-00000-AA253
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

Edition Windows 10 Home
Version 22H2
Installed on ‎2024-‎03-‎03
OS build 19045.3803
Experience Windows Feature Experience Pack 1000.19053.1000.0

Thank you so much in advance!!

pc

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @hxymxnx  This could be a RAM or storage issue, neither of which would be solved by reinstalling Windows.  It's worth running diagnostic tests for both, and be prepared to have the computer unavailable for some time while it's occupied.  You can do the tests in either order.  For the drive(s):

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste "chkdsk /f /r c:" without quotes, and enter
    • You'll be asked to allow a restart; say yes
    • When the scan is done, use this guide to find the results
    • Repeat for any other drive installed, for example use "chkdsk /f /r d:" without quotes if you have a drive D

    You should be able to attach the report to a post as well.  Running chkdsk will take some time, so you may want to leave it while you're doing something else.

    For the RAM, the gold standard is MemTest86, testing each module separately and in at least two different slots on the motherboard.

    https://www.memtest86.com/index.html

    https://www.overclockersclub.com/guides/memtest86_memory_guide/

    Since this is time-consuming, you can start with chkdsk and see what you get, and you can also use Microsoft's built-in memory diagnostics first:

    https://docs.microsoft.com/en-us/previous-versions/technet-magazine/ff700221(v=msdn.10)?redirectedfrom=MSDN

    I wouldn't consider a pass from Microsoft's tool to be even close to definitive, but if it does flag an error, that's probably accurate.  Let me know what you find here too.

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