Sims 4: Error code 801
When I tried to join my Sim to go to the Scientist Career, it show "Cannot load the game. Error code 801: Please restart the game".
I tired to restart, uninstall and reinstall, delete the file:...
Forum Discussion
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
- Options.ini (or just re-set all your settings manually)
- Tray Folder
- Screenshots/Videos/Custom music
- Rest of the save games (leave out slot_00000001.save which is the autosave)
- Custom content like clothing, hair, skins, make up ....
- Mods (one by one, making sure they all still work)
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Hi, this time I deleted the origin and reinstall all the things again (because I can't log-in to origin when I try to use your method).
I started a new game and it works, I can join my Sims to go to the Scientist Career.
Then I tried to move my save back, the error code shown up again; I load the save that success before, it still works. So I think my old save was broken or have some other problem, I will try those older save I backup before to see if any one still works., otherwise I think I have to start a new family with a new Scientist Career or keep the current family and change to another Career.
Thank you very much for your help.
Do you still have the broken save ?
Willing to share your save game ?
If so, please zip up this folder: documents\electronicarts\thesims4\saves and drop the file to this Mediafire-Link to upload.Please make sure to name the zip file with your user name.
Hi, I have uploaded the file yesterday, please tell me if you cannot receive it.
Thank you again for your help.
I can duplicate your error
Forwarding your save to the devs
Did the Devs determine a fix? I have a ton of history in my play and starting my 10 generation family trees for nearly 30 households is not okay. ☹️
Hello @LexLennon
Unfortunately we haven't figured this one out yet. Do you happen to have any saves from before and after the issue started to happen? (Along with any info on what you were doing in the game prior to the issue occurring)
If so, and you're willing to send them to us, please follow these instructions:
I have that same error code, I took out my mods before updating though. Whenever my sim tried to move into university housing, go to a community lot, or move my sim into a new house the game glitches and i get the 801 error try restarting your game. When my sims went on vacation the lot wouldnt show up and after I went to manage worlds and back into where my sims were on vacation the house was literally in the air and you couldn't see the house except all the furniture. Could it be my saves were corrupted?
@TattedScorpio86 Please post the exact error code you're seeing, not just the 801 but the part after it. Please also start a new save and see if the same thing happens when a sim travels. Be sure to leave your mods out for now.
That's all that comes up, I have created a new house hold and new save which is what I'm playing now.
- @TattedScorpio86 Would you mind sending me your save ? Instructions in my signature
File sent via PM. Thank you
- @TattedScorpio86 I checked your save and while I didn't have issues with travelling with the family (didn't try enrolling and moving), I noticed that you have this issue on almost all other households: https://answers.ea.com/t5/Technical-Issues-PC/MOD-RELATED-Sims-disappeared-from-household-Blue-flashing-square/m-p/8428174#M155726
This is a savegame corruption for saving the game with an outdated mod in unfortunately can't be save because the Sims got deleted from your game, leaving the empty household behind.
I checked the oldest backup and that unfortunately is also corrupted.
Do you have any other backups ? Oh dang.. do you think if I move my sims 4 folder and play that'll fix it?
- @TattedScorpio86 Don't think so cause I could duplicate. Means it's saved with the save game.
Going back to a working backup or start a fresh save (after removing the faulty mods) seems to help with this. I completely moved and deleted the existing sims 4 folder (mods included) and restarted my game 100% over, 5 years worth of achievements gone. So far its working alot better, once my teen ages up I'll test moving into uni. I greatly appreciate your help!!
- @TattedScorpio86 Make sure to create regular backups in the future, especially if you intend to use mods.
Basically, before patching, create a copy of your saves folder to a safe place. You can also do it after patching but make sure not to start the game before doing the backup. I will definitely from now on. The fresh restart worked, my sim was able to move into uni dorms, thank you so much for your help!
- @TattedScorpio86 You're welcome. Enjoy your new game
